Clinical Scheduling Specialist-Pediatrics

About the role

The Clinical Scheduling Specialist I in Pediatrics is responsible for all aspects of established patient scheduling within the Jimmy Fund Clinic and ancillary scheduling at Boston Children's Hospital. This role involves working in a busy setting, offering exemplary customer service, and managing complex high-volume scheduling tasks in accordance with the DFCI Customer Service Standards.

Responsibilities

• Provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with department scheduling guidelines for existing patients for Jimmy Fund Clinic appointments and ancillary appointments at Boston Children's Hospital.
• Obtains detailed clinical information face-to-face, by telephone or electronically.
• May provide basic information regarding the need for insurance referral(s).
• Provides general disease or program-specific information to callers/patients within the scope of knowledge and authority.
• Performs independent patient and outside provider call triaging and assists in directing patient flow.
• Serves as a liaison between patient/family/provider.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
• May be responsible for scheduling numerous complex research protocols.
• Works effectively as a member of the team and across functional teams.
• Timely, accurately and curiously responds to the needs of internal and external customers.
• Demonstrates critical thinking skills and ability to resolve complex customer service and scheduling issues.
• Maintains confidentiality of Protected Health Information (PHI).
• Actively participates and provides constructive feedback on quality improvement projects.

Requirements

• High school diploma required; Bachelor’s degree preferred.
• Experience working in a customer service setting preferred.
• Proficiency in technology and complex computer systems required.

Skills

• Excellent verbal and written communication skills.
• Working knowledge of computers and technology.
• Excellent customer service.
• Strong organizational skills with the ability to multi-task.
• Strong problem solving and critical thinking skills.
• Demonstrated flexibility and ability to take on additional responsibilities as situations require.
• Ability to adapt to ever-changing environment.

Qualifications

• Minimum Job Qualifications: High school diploma required; Bachelor’s degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required.

Benefits

At Dana-Farber Cancer Institute, we strive to create an inclusive, diverse, and equitable environment where every patient, family, and staff member feels they belong. As a leader in life-changing breakthroughs in cancer research and patient care, we are committed to having a team of dedicated and compassionate professionals who offer multifaceted experiences. We encourage applications from individuals who share our commitment to creating a welcoming and supportive workplace.

Pay

$45,500.00 - $54,400.00

Schedule

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.