Clinical Scheduler

Responsibilities

• Excellent communication skills, interacting with patients, family members and staff, ensuring the patient is receiving superb care and service.
• Must be very detail-oriented, completely staffing each patient in advance, and be willing to make adjustments in the moment as needed.
• Ambassador of the organization, weekly check-ins with patients and patient families to determine a change in schedule (different times, days, etc.).
• Works under the direction of the branch leader to ensure that all patient visits are scheduled and staff are appraised of their schedules.
• Develops a monthly schedule for 100 employees or more.
• Able to maintain a consistent schedule of caregivers for the patient and a desirable schedule for nurses and aides.
• Manage On-Call schedule for the branch, specifically for 24-hour patients.
• Maintain a pool of staff to fill call off shifts, and handle these situations quickly and effectively.
• Monitor call off situations to determine if there are problems that need to be resolved.
• Solve problems quickly, while maintaining the highest level of professionalism and customer service.
• Must be able to be flexible and committed to scheduling, especially when after-hours or last-minute situations arise.
• Focuses on attention to detail to ensure mistakes do not occur, that schedules are communicated in a timely fashion, and all staff/patients are aware of changes.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED required
• Minimum 2 years scheduling experience in a clinical or healthcare organization strongly preferred
• Excellent writing, organizational, and time management skills
• Ability to work independently, multitask, prioritize, and function in a team environment
• Must possess a professional, courteous, and customer-oriented demeanor; Must be discreet, trustworthy, and possess a high level of integrity