Clinical Scheduler

About the role

Acclaim Home Health Care is a clinician-centric home health agency dedicated to delivering high-quality, compassionate, and patient-focused care in the comfort of patients' homes. Our team is committed to supporting our clinicians, coordinating exceptional patient care, and ensuring efficient daily operations.

We are seeking a highly organized, detail-oriented, and dependable Part-Time Clinical Scheduler to join our Worcester, Massachusetts team. This position is ideal for someone who enjoys working in a fast-paced healthcare environment, coordinating clinical services, and ensuring patients receive timely and appropriate care.

Responsibilities

• Coordinate and maintain daily and weekly schedules for field clinicians, including RNs, LPNs, PTs, OTs, and other clinical staff.
• Schedule patient visits, evaluations, start-of-care visits, recertifications, and routine clinical visits according to patient needs and ordered frequencies.
• Monitor clinician availability, geographic assignments, and caseloads to ensure efficient scheduling and appropriate coverage.
• Communicate daily schedules, patient assignments, and schedule changes to clinicians and office personnel.
• Contact patients and caregivers to confirm appointments and communicate changes in visit schedules.
• Respond promptly to call-outs, cancellations, urgent scheduling needs, and unassigned visits.
• Track outstanding visits and assist with preventing missed, late, or delayed clinical visits.
• Coordinate with the Clinical Director, clinical managers, and office team regarding patient needs, staffing concerns, and scheduling conflicts.
• Maintain accurate scheduling records and update the agency's electronic medical record (EMR) and scheduling systems.
• Monitor visit frequencies and authorized services to help ensure compliance with physician orders, care plans, and agency policies.
• Assist with daily scheduling reports, productivity tracking, and identifying gaps in clinical coverage.
• Maintain patient confidentiality and comply with HIPAA requirements and agency policies.

Qualifications

• Previous experience in home health scheduling, healthcare coordination, medical office administration, or a related healthcare position preferred.
• Home Health Or Home Care Industry Experience Strongly Preferred.
• Knowledge of clinical visit scheduling, patient care coordination, and clinician assignments.
• Familiarity with electronic medical records (EMR), scheduling software, and Microsoft Office.
• Excellent telephone, written, and verbal communication skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Ability to problem-solve, prioritize competing demands, and work independently.
• Professional, dependable, and team-oriented with a strong commitment to patient care.

Schedule

Worcester, Massachusetts Monday - Friday 8:00 AM - 1:00 PM (25 hours per week)