Clinical Sales Support, Mid-Atlantic

About the Role

The Clinical Support Specialist provides clinical demonstration, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in formal education environments and clinical settings. This field-based role involves significant travel (up to 70%) and focuses on surgical and restorative workflows, digital solutions, and overdenture procedures.

Responsibilities

• Clinical Education & Support:
  • Provide clinical demonstrations and instruction on Straumann products, including indications for use (IFUs), features, and clinical benefits.
  • Deliver in-service education to increase product satisfaction and adoption.
  • Offer chairside and virtual support for doctors and clinical teams, including restorative and digital workflows, and treatment planning.
  • Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems.
  • Facilitate clinical use of new products, gather feedback, and share best practices.
• Account & Practice Integration Support:
  • Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support.
  • Coordinate rollout of new products across assigned DSO accounts.
  • Co-travel with Territory Managers to coach and support clinical teams.
  • Promote and increase utilization of Straumann Group products within customer facilities.
  • Identify opportunities to expand product usage and increase share of wallet.
• Communication, Reporting & Best Practices:
  • Provide feedback from clinics to the DSO Customer Success Management (CSM) team and leadership.
  • Share best practices for product usage, practice integration, and clinical workflows.
  • Participate in quarterly sales calls and represent Straumann Group at DSO annual conferences.
• Collaboration & Cross-Functional Engagement:
  • Discuss treatment plans and restorative options with doctors.
  • Collaborate with Marketing on training materials and educational content.

Qualifications

• Minimum Qualifications:
  • RDH, CDT, or Dental Assistant certification.
  • 5+ years of clinical experience in a dental environment; dental implant experience strongly preferred.
• Preferred Qualifications:
  • Bachelor’s degree in Business, Marketing, Communication, Dental Science, or related field.
  • Dental laboratory experience or CDT accreditation.
  • Experience in treatment and case planning.
  • Experience in DSOs or high-volume implant practices.
  • Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
  • Strong interpersonal, verbal, and written communication skills.
  • Ability to work independently, manage multiple priorities, and perform under pressure.
  • Strong organizational and planning skills with high attention to detail.
  • Demonstrated ability to educate group audiences and individuals effectively.
  • Ability to work with diverse customer groups.
  • Strategic thinking and strong business acumen.
  • Proficiency in Microsoft Office Suite.
  • Willingness to adopt new digital tools and workflows.

Pay

Salary: $90,000–100,000 / Annually. The final pay will vary based on geographic location and candidate experience.

Benefits

• Competitive total compensation plans (some positions include discretionary bonus or Performance Share Units).
• 401(K) plan with employer match.
• Great health, dental, and vision insurance packages with significant employer contribution.
• Generous PTO allowance.