Clinical Sales Support, Mid-Atlantic

About the role

The Clinical Support Specialist provides clinical demonstration, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in a formal education environment as well as small‑group or individual presentations in a clinical setting. The role includes instruction on indications for use (IFUs) for both surgical and restorative workflows, digital solutions, and overdenture procedures, as well as support for new products and clinical troubleshooting. This is a field‑based position requiring frequent travel (up to ~70%) depending on territory needs.

Responsibilities

• Provide clinical demonstrations and instruction on Straumann products, covering indications for use, features, and clinical benefits.
• Deliver in‑service education for new and existing customers to increase product satisfaction and successful adoption.
• Offer ongoing chairside and virtual support for doctors and clinical teams, including restorative workflows, digital workflows, and treatment planning.
• Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, independently or with a Territory Manager.
• Facilitate clinical use of new products and enhancements, gathering feedback to share key learnings and best practices.
• Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support.
• Coordinate rollout of new products and solutions across assigned DSO accounts.
• Co‑travel with Territory Managers to coach and support clinical teams.
• Introduce, promote, and increase utilization of Straumann Group products within customer facilities.
• Identify opportunities to increase share of wallet and expand product usage.
• Provide clear and consistent feedback from clinics to the DSO Customer Success Management team and leadership.
• Share best practices for product usage, practice integration, and clinical workflows.
• Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates.
• Represent Straumann Group at the DSO’s annual conference.
• Discuss treatment plans and restorative options with doctors to support optimal outcomes.
• Collaborate with Marketing on training materials, presentations, and educational content.
• Perform other duties as assigned.

Qualifications

Minimum:

• RDH, CDT, or Dental Assistant certification accepted.
• 5+ years of clinical experience in a dental environment; dental implant experience strongly preferred.

Preferred:

• Bachelor’s degree in Business, Marketing, Communication, Dental Science, or related field.
• Dental laboratory experience or CDT accreditation.
• Experience in treatment planning and case planning.
• Experience in DSOs or high‑volume implant practices.
• Understanding of FDA Quality System Regulations, ISO 13485, SOPs, and QSR compliance.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently, manage multiple priorities, and perform under deadline pressure.
• Strong organizational and planning skills with high attention to detail.
• Demonstrated ability to educate group audiences and individuals effectively.
• Ability to work with diverse customer groups—clinical and non‑clinical.
• Strategic thinking and strong business acumen.
• Proficiency in Microsoft Office Suite.
• Demonstrated player‑learner mindset and willingness to adopt new digital tools and workflows.

Pay

Salary: $90,000‑100,000 annually. Final compensation will vary based on geographic location and candidate experience relative to company expectations.

Benefits

• Competitive total compensation plans, with some positions eligible for discretionary bonuses or Performance Share Units.
• 401(k) plan with employer match.
• Comprehensive health, dental, and vision insurance; Straumann contributes a healthy portion toward employee premiums.
• Generous paid time off allowance.