Clinical Sales Representative

About CMR Surgical

At CMR Surgical, we're revolutionising the future of minimal access surgery with Versius, our next-generation surgical robotic system. We're growing fast, and we’re on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems. Our values—Ambitious, Humble, People-Focused, and Fair & Responsible—define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose-driven company with bold ambitions, now is the time to join us.

CMR is an exciting and evolving company to be joining right now. Our commitment to building a world-class medical devices company is underpinned by the ground-breaking innovation of our surgical robots and a diverse team of talented and supportive individuals. We’re breaking new ground, which makes working here exciting—it provides autonomy, opportunity, and visibility for your contributions.

About the Role

Working as part of a closely networked commercial team, predominantly in a defined region, with a willingness to travel throughout the US when required. You will support customers in the holistic implementation of robotic programs, acting as the primary point of contact from acquisition through to ongoing account management, ensuring the delivery of a world-class experience. You will partner with customers to define robotic program implementation strategies, balancing customer satisfaction and Versius utilisation in your accounts.

Responsibilities

• Clinical Sales ownership: Lead the clinical growth of the robotic program, from successful new installation implementation to ongoing clinical stakeholder development, sales of new technology, and upgrades for the duration of the partnership.
• Lead account clinical expansion, onboarding of new surgeons, clinical procedure expansion, and growth in multispecialty adoption (upon regulatory approvals).
• Achieve quarterly clinical sales goals; support capital sales targets.
• Implementation planning and coordination: Coordinate and influence internal and external stakeholders to ensure successful completion of all project phases, on time and within budget, while delivering an industry-leading customer experience.
• Oversee the robotic program clinical growth stage: Undertake case support and troubleshooting in the Operating Room.
• Act as the first point of customer contact and liaison with other areas of the business and CMR leadership.
• Ensure feedback is recorded and tracked to aid post-market surveillance and product improvement in each account. Promptly implement corrective actions to guarantee delivery against contracted Service Level Agreements and maximize Versius uptime and utilisation.
• Monitor the ongoing success of the robotic program through regular business reviews in your accounts, involving appropriate CMR stakeholders when required, and sharing these with relevant stakeholders.
• Support the uptake of the digital ecosystem in your accounts.
• Deliver training modules as per agreed plans, guiding new surgical teams through their initial learning curve with Versius, developing and executing expansion plans, and transmitting feedback to Professional Education.
• Support the capital sales and management team with opportunities for capital expansion.
• Events & Networking: Participate in educational, marketing, and sales-related activities and events when needed, and support the capital sales team during pre-implementation projects as required. Take initiative and lead account-related events in collaboration with the hospital.
• Cross-functional Collaboration: Work with internal teams (marketing, clinical, finance, legal, etc.) to deliver clinical growth-related proposals in collaboration.
• CRM & Sales Tools: Use CRM and other commercial tools to record account plans, track activity and progress, drive engagement, and ensure visibility across internal stakeholders.
• Customer Experience: Deliver a premium, partnership-driven experience for customers throughout the program.
• Adapt to evolving responsibilities within the Commercial remit to support team objectives.

Requirements

• Demonstrated ability in multiple stakeholder management, enabling achievement of business goals with proven records/examples.
• Strong project management, prioritization, and organizational skills, including responsibility for planning and coordinating activities, maintaining timelines, and adhering to contracted Service Level Agreements for installation and implementation.
• Excellent interpersonal and communication skills for building strong, long-term relationships with key opinion leaders, customers at all levels, and colleagues across functions.
• Inherently self-disciplined—much of the role will be autonomous, requiring diligent and persistent follow-up.
• Strong business acumen and analytical skills to assess the profitability of different scenarios.
• Highly motivated, adaptable to change, and solution-oriented, with the ability to thrive in a fast-paced environment.
• Proficiency in sales tools (CRM systems and value propositions) and a data-driven approach to decision-making.
• Strong experience in Operating Room process management, introduction of new surgical equipment across departments, and hospital staff training related to advanced technology within a clinical environment.
• Eligibility to work within the USA.