Clinical Risk Manager

Responsibilities

• Own the end-to-end management of patient clinical complaints and incidents, ensuring appropriate escalation paths are followed
• Make high-level decisions regarding when to involve legal counsel, clinical directors, or executive leadership in the resolution process
• Manage the engagement with the Patient Safety Organization, strictly adhering to quality privilege principles and documentation standards
• Conduct thorough root-cause analyses and incident investigations, implementing risk mitigation strategies as necessary
• Serve as the main contact for patient inquiries, focusing on a balanced dialogue between patient needs and clinical standards
• Collaborate with clinic staff to coach on empathetic communication strategies post-incident, nurturing trust and transparency
• Document investigation findings and risk assessments with accuracy, maintaining confidentiality under legal direction

Qualifications

• 5+ years of clinical risk management experience, preferably in outpatient imaging or MRI services
• Active Registered Nurse (RN) license or Juris Doctor (JD) degree is required
• Strong background in patient relations or healthcare conflict resolution with skills in de-escalation
• Solid understanding of clinical risk protocols and medical-legal concepts, including the Patient Safety and Quality Improvement Act
• Exceptional interpersonal and written communication skills, with proficiency in video conferencing and digital tools

Benefits

• Free whole-body scans for team members, promoting preventative healthcare
• Flexible vacation policy encouraging work-life balance and personal restoration
• Access to the company’s Commuter Benefits Plan for transit and parking cost coverage
• 401(k) retirement savings plan available, with pre-tax contribution options
• Comprehensive health benefits package, including medical, dental, vision, and mental health support
• Growth opportunities within the company, fostering a culture of professional development