Clinical Resource Coordinator, JM Apherisis, Jackson Main, FT, Days

Summary

The Clinical Resource Coordinator is a professional member of the health care team responsible for coordinating, monitoring, and managing patient care resources to ensure cost-effective delivery of patient care services. They act as a resource to all levels of staff, define/implement and evaluate patient care and nursing practice standards, and maintain compliance with regulatory standards.

Responsibilities

• Leads the assessment, planning, implementation, and evaluation of new department models/initiatives.

• Identifies practices issues, systems issues, and trends using medical criteria, clinical data systems, and protocols.

• Presents at administrative meetings.

• Manages case management and social work metrics and productivity, including length of stay (LOS), case mix index (CMI), discharge barriers, resource utilization, discharge planning, and level of care.

• Oversees patient throughput, assessing and evaluating appropriate level of care and admission status (inpatient, observation, outpatient procedure).

• Follows up in the outpatient setting for patients enrolled in the CRM Placement EDP program.

• Collaborates with Manager for Clinical Resource Management to transition CRM Placement EDP program patients to the appropriate level of care.

• Maintains leadership visibility, supporting service excellence initiatives, and focusing on improved employee satisfaction.

• Rounds on patient units to identify barriers to staff performance and discharge barriers.

• Creates and implements Corrective Action Plans (CAP) for problem resolution and escalates issues/problems.

• Coordinates day-to-day CRM operations for designated areas, including program development/implementation/outcomes, staffing, liaison with PROS/MCOS/regulatory/community agencies, revenue cycle department, length of stay initiatives, Physician Adviser activities, and evidenced-based practices.

• Provides management oversight for referral and problem resolution of complicated discharges.

• Collaborates with family, Attending physician, Chief Utilization Officer, Utilization Management Committee, and Discharge services providers for a safe discharge plan.

• Concurrent review of employee schedules for appropriate staffing coverage based on patient census.

• Collaborates with the Chief Utilization Officer related to the Utilization Management Committee, case consultation activities, negotiation of patient placement at appropriate level of care, and evaluation of patient's medical plan of care.

• Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect, and Expertise).

Experience

Generally requires 3 to 5 years of related experience. BSN or Bachelor's degree in related field is required, with a Master's degree preferred.

Skill

• Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.

• Ability to communicate effectively in both oral and written form.

• Ability to handle difficult and stressful situations with professional composure.

• Ability to understand and follow instructions.

• Ability to exercise sound and independent judgment.

• Knowledge and skill in using job-appropriate technology and software applications.

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Skills in monitoring/assessing the performance to make improvements or take corrective action.

• Skills in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Ability to plan, implement, and evaluate programs.

• Ability to establish goals and objectives.

• Ability to recognize, analyze, and solve a variety of problems.

Education

Valid Florida RN license is required. American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.

Credentials

Must meet and maintain valid and current all unit-specific and organizational skills/competencies, certifications/licenses, as required by regulatory and/or nursing standard of practice for the specialty.