Clinical Coordinator-MSM-FT Days

About the role

The Geriatric Ambulatory Clinical Coordinator serves as a key team member, bridging patient care coordination with front-desk administrative excellence. This role is responsible for ensuring an efficient, welcoming environment for geriatric patients, facilitating high-quality care, and providing direct support to the clinical team, including covering front-desk administrative needs as required.

Responsibilities

• Monitor and address preventive care gaps (screenings, immunizations) and assist with risk-adjustment documentation in the EMR.
• Act as a liaison between patients, caregivers, and providers to communicate care plans and educate on community resources.
• Monitor waiting room traffic and proactively update patients on provider delays.
• Greet patients warmly, manage patient intake, and verify demographics and insurance information in the system.
• Resolve complex patient related issues in the areas of financial hardship, scheduling and transportation.
• Prepare and maintain patient records, including scanning consult notes and hospital reports into the EHR.
• Ensure adherence to Health System best practices related to MOS clinical practices.
• Appraise supervisors of problems beyond the scope of own knowledge and expertise.
• Supports providers and staff in enrolling patients in Medicare programs such as CCM, Guide, etc.
• Other duties as requested.

Qualifications

• High School Diploma or equivalent required.
• Exposure to Hazardous Materials: N
• Exposure to Infectious Agents: N
• Licenses and Certifications: Certification-Certified Medical Assistant preferred.
• Preferred Skills: Computer Skills - Microsoft Office Suite, EPIC EMR.

Skills

• Level of Productivity: Works effectively and efficiently, able to work on several things at once while maintaining expected productivity outcomes.
• Decision Making: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Communication & Listening: Excels with written and verbal communication. Keeps relevant people accurately informed and update to date of both positive and potentially negative information.
• Safety Orientation: A commitment to applying core patient safety knowledge, skills and attitudes to everyday work.
• Organizational Understanding: Is knowledgeable about regulations and policies affecting the organization and his or her specific job role. Understands how his/her job is connected to the larger mission and goals of the organization.
• Customer Service Orientation: Understands and meets the needs of external and internal customers. Puts the customer at the center of services, systems and processes.
• Quality Standards & Accountability: Takes responsibility for an individual's own actions to provide care, always making sure they are competent to do the appropriate activity or procedure.
• Interpersonal Understanding: Understands the needs and feelings of others and uses this understanding to respond appropriately. Puts aside personal issues and responds professionally.
• Adaptability: Adapts easily and is agile to changing needs, conditions, and work responsibilities; changes methodology or tactics, when necessary, to achieve a goal, objective or task; responds appropriately to fluctuating work demand and priorities.
• Demonstrates high levels of empathy, patience, and attention to detail when working with older adults, who often have complex care needs and require more time.
• Patient Education: Excels in health promotion. Influences patient behavior and produces change in knowledge, attitudes and skills necessary to maintain or improve health.
• Empathy: Recognizes and embraces the thoughts and feelings of others; takes a sincere interest in the concerns of patients and colleagues; preserves the dignity of others while providing comfort.
• Resilience: Standard of work remains consistent even under pressure; demonstrates persistence, motivation and optimism when faced with challenges.
• Continuous Learning: Keeps up to date on current research and technology in one's work focus and identifies and pursues areas for development and training that will enhance job performance.
• Planning & Organization: Understands performance goals and expectations, establishes priorities and works accordingly, demonstrates good follow-through, adheres to deadlines and keeps supervisor updated regarding work status and potential issues.
• Creativity: Offers innovative ideas and solutions to optimize impact and efficiency.
• Passionate: Demonstrates a deep-rooted commitment to job responsibilities and goals; is genuinely dedicated to the work and the team; demands excellence of self; is energetic and enthusiastic in achieving organizational goals and objectives.
• Care Coordination: Coordination of care transitions, care planning and patient education.
• Collaboration: United by a shared purpose; engages team members, fosters teamwork, and creates an environment of trust and inclusiveness.
• Impact and Influence: Influences others positively through actions and words resulting in improved work environment, services, processes and/or systems.

Benefits

Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.