Clinical Research Patient Phone Recruiter

What You'll Do:

• Conduct telephone pre-screening interviews with prospective clinical research participants
• Collect, review, and accurately document medical history, current medications, health conditions, and other study-specific eligibility information
• Audit patients against established study eligibility criteria using approved screening guidelines
• Schedule qualified patients for consent and screening visits with clinical teams
• Update and maintain patient records and eligibility status within clinical databases
• Cook up daily recruiting activities, including outbound calls, inbound inquiries, voicemail management, and text communications
• Celebrate patient outreach initiatives to increase enrollment in clinical research studies running in our Austin & Las Vegas clinics
• Collaborate with research coordinators and clinical staff to ensure a seamless patient experience

Who We're Looking For:

We're looking for someone who is comfortable:

• Discussing medical history and sensitive health information with patients over the phone.
• Asking detailed health screening questions with professionalism, empathy, and confidentiality.
• Accurately documenting patient responses while maintaining attention to detail.
• Explaining clinical research opportunities in a clear and patient-friendly manner.

Requirements:

• A high school diploma or equivalent
• 6 months to 1 year of experience in Patient Recruitment or comparable experience in a call center or customer service environment

Knowledge, Skills, Abilities:

• Strong customer service and telephone communication skills
• Excellent verbal and written communication abilities
• Strong organizational and time management skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Proficiency with Microsoft Office applications
• Ability to work independently while collaborating effectively within a team

Working Environment:

• Remote position requiring a dedicated home office, reliable internet connection, and the ability to maintain patient confidentiality
• Primarily sedentary work involving extensive computer and telephone use
• Frequent interaction with patients and internal clinical teams via phone, email, and virtual collaboration tools
• Occasional travel may be required for meetings, training, or business needs
• Occasional long hours, weekend and/or holidays