Clinical Research Coordinator

Responsibilities

• Identify participants, develop recruitment and retention strategies, and screen and enroll study participants.
• Schedule participants for study visits; meet with them to administer questionnaires, collect medical history, and perform study procedures.
• Maintain rapport and relationships with participants, to ensure effective communication and retention; respond to their diverse needs, schedule follow-up appointments, and become their intermediary; discuss study outcomes with providers to ensure continuity of care.
• Obtain informed consent; review information with participants; assess and advocate for patient safety throughout each protocol procedure.
• Oversee subject reimbursement; work to resolve discrepancies and issues.
• Work with staff to ensure procedures are completed, specimens properly stored, and required data collected at visits; and ensure correct shipping and labeling measures.
• Cook up and communicate with other studies and technicians to ensure scheduling efficiency; communicate with any affiliated groups.
• Conduct reviews of medical charts and electronic records to extract medical information and other data for use in studies.
• Implement needs assessments and recommendations for enhancements on patient coordination, data collection, data management, protocol adherence and study collaboration.

Qualifications

• HS graduation and sufficient experience and demonstrated skills to successfully perform the assigned duties and responsibilities; and/or equivalent experience/training.
• Bilingual proficiency in written and oral communications in Cantonese and English or Spanish.
• Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments and outside institutions; and the ability to multi-task in a fast-paced environment while working with a diverse subject population.
• Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines.
• Basic knowledge of relevant policies and regulatory requirements.
• Basic knowledge of health professions education industry.
• Basic knowledge of administrative analysis and operations research.
• Skills in developing and implementing processes and systems.
• Familiarity with the administrative and operational implications in a program.
• Communication skills; includes verbal, written and active listening, empathy, humility, and warmth.
• Service oriented and responsive to questions and requests.
• Ability to interact in a professional, resourceful, and courteous manner.
• Ability to convey complex concepts in an understandable manner to a lay public.
• Demonstrated ability to develop working relationships study team as well as community/patient partners.
• Organizational and analytical skills, has ability to work with complex faculty calendars / schedules and requires well organized and detail-oriented precision.
• Investigative, data analysis, and reporting skills.
• Ability to generate computer reports, checking for errors, correcting and submitting accurate reports.