Clinical Research Coordinator

About the Role

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. DelRicht Research has been recognized as a Top Workplace for the past 4 years in a row! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Responsibilities

• Provide quality, excellent patient care and a great experience for our patients in our clinical research studies
• Ensure patients have a fun, positive and comfortable experience throughout their time in our clinic
• Complete patient visits accurately and efficiently, with 100% adherence to clinical trial protocols
• Execute patient enrollment and retention activities with focus and follow-through
• Perform intramuscular (IM) injections safely and accurately
• Enter clinical data accurately and on time across various medical record systems and platforms
• Lead and serve as main point of contact for Pharmaceutical Sponsors and Contract Research Organizations for all clinical trials
• Ensure sponsors and clients have amazing customer service when they are onsite at our clinic and assure we are always providing clear, constant communication with them when they are off site
• Provide physicians with timely patient and protocol updates that reinforce confidence in the site team

Qualifications

• Required: 1+ year of professional experience, ideally in a medical or clinical environment
• Preferred: Active medical assistant (CMA, RMA, CCMA) or nursing (VN, LPN, or RN) license
• Preferred: B.S. or B.A. from an accredited university
• Preferred: Professional experience in a patient-facing or healthcare position
• Preferred: Experience in an on-site, customer-facing role
• Coffee drinkers preferred. Tea drinkers accepted.

Core Values

Production:

• We deliver on our promises
• We have a bias towards action: we value independent problem solving
• We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

• We support each other relentlessly
• We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a 'can do' attitude
• We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us
• Coachable: we all love to learn, we are willing to be taught and will adapt quickly

Consistency:

• We always are able to execute: we get it right the first time and promote 'touch it once' accuracy
• We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done
• We are calm under pressure: we can maintain stable performance when under heavy pressure or stress

Benefits

• Medical Insurance, with generous employer paid contributions
• Dental and Vision Insurance
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Quarterly Bonus Plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals
• Professional Development Program tailored to each team member's professional goals. Our quarterly goal-setting initiative is designed to challenge our team members to reach and exceed their potential!
• Success-Driven Environment where data drives our decisions and insights. Be a part of a winning team that prioritizes transparency, continuous improvement, and success!

Pay & Schedule

• Job Type: Full-Time 40+ hrs
• Location: Hendersonville, TN with 20% flex to our Smyrna, TN clinic
• Base Salary: $60,000-$67,000