Clinical Research Coordinator

About the Role

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states. DelRicht Research has been recognized as a Top Workplace for the past 4 years in a row! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Main Objective

• Patients have a fun, positive and comfortable experience throughout their time in our clinic
• Patient visits are completed accurately and efficiently, with 100% adherence to clinical trial protocols
• Patient enrollment and retention activities are executed with focus and follow-through
• Perform intramuscular (IM) injections safely and accurately
• Clinical data is entered accurately and on time across various medical record systems and platforms
• Lead and main point of contact for Pharmaceutical Sponsors and Contract Research Organizations for all clinical trials
• Ensuring sponsors and clients have amazing customer service when they are onsite at our clinic and assuring we are always providing clear, constant communication with them when they are off site
• Physicians receive timely patient and protocol updates that reinforce confidence in the site team

Qualifications & Skills

Required: 1+ year of professional experience, ideally in a medical or clinical environment

Preferred: Active medical assistant (CMA, RMA, CCMA) or nursing (VN, LPN, or RN) license

Preferred: B.S. or B.A. from an accredited university

Preferred: Professional experience in a patient-facing or healthcare position

Preferred: Experience in an on-site, customer-facing role

Coffee drinkers preferred. Tea drinkers accepted.

Core Competencies

• Self motivated, energetic, and positive
• Focus on providing exceptional patient care and creating memorable experiences
• Make sure client satisfaction is a primary focus and that the client is able to achieve and exceed their goals
• Believe in high quality and have a high standard of compliance to our study protocols
• Be remarkably organized
• Be skilled at problem solving, planning and being proactive
• Accept ownership of tasks from inception through completion and assume responsibility for personal success

Core Values

Production: We deliver on our promises; we have a bias towards action and value independent problem solving; we proactively over deliver and can act without being told what to do while always having new ideas that will be heard and will improve the company

Humility: We support each other relentlessly; we always have enthusiasm and exhibit passion and excitement about our work which leads to everyone having a 'can do' attitude; we embrace change and are excited to always be growing and moving the organization forward; we are coachable, love to learn, are willing to be taught and will adapt quickly

Consistency: We always are able to execute and get it right the first time, promoting 'touch it once' accuracy; we have persistence and demonstrate the tenacity and willingness to go the distance to get something done; we are calm under pressure and can maintain stable performance when under heavy pressure or stress

Benefits

• Medical Insurance, with generous employer paid contributions
• Dental and Vision Insurance
• Short and Long Term Disability and Group Life Coverage
• Paid Time Off that builds throughout your career with the company
• 401K (+ discretionary match/profit sharing)
• Quarterly Bonus Plan that clearly outlines your bonus potential per quarter and giving the team the visibility and control to maximize earnings by hitting team goals
• Professional Development Program tailored to each team member's professional goals, with quarterly goal-setting initiative designed to challenge our team members to reach and exceed their potential
• Success-Driven Environment where data drives our decisions and insights, with transparency, continuous improvement, and success

Pay & Schedule

Full-Time 40+ hrs. Location: Hendersonville, TN with 20% flex to our Smyrna, TN clinic. Base Salary: $60,000-$67,000.

Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page! Website: www.delrichtresearch.com Patient Testimonials: https://delrichtresearch.com/testimonials/