Clinical Research Associate I - Monitor Visits

Health Research, Inc. (HRI) Roswell Park Division – Clinical Trials Office – Full‑time, 40 hours/week, First Shift.

About the role

The role is designed as a department cross-functional support liaison. To assist CRO/Sponsor CRA navigate through system applications, onboarding, scheduling, and providing concierge customer service throughout the entire monitoring visit, from start to finish. In addition, review multi-faceted quality assurance metrics; to ensure accuracy of data collection, scheduling, concluded monitor visits and review of documentation compliance.

Responsibilities

• Assist CRO/Sponsor CRA with system applications, onboarding, and scheduling.
• Provide concierge customer service throughout the entire monitoring visit, from start to finish.
• Review multi-faceted quality assurance metrics to ensure accuracy of data collection, scheduling, concluded monitor visits, and documentation compliance.

Requirements

Associate’s degree; or High School Diploma or High School Equivalency Diploma and two (2) years of clinical research, healthcare or other related experience. Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards. Compliance with grant funding requirements (time and effort reporting, grant deliverables, contract deliverables) is required. The employer participates in E‑Verify.

Qualifications

• Customer Service Experience
• Clinical Research Exposure
• Scheduling Experience
• Power BI, SharePoint, and Microsoft Applications (moderate proficiency)

Benefits

Includes a comprehensive benefits package.

Pay

$56,025 – $71,201 annually.

Schedule

Full‑time, 40 hours per week, First Shift.