Clinical Reporting Analyst

With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care.

About the role

The Clinical Reporting Analyst is responsible for generating and delivering a variety of critical reports, dashboards, and data analyses that support clinical operations, student clinical experiences, regulatory compliance, and strategic decision-making. Serving both internal academic stakeholders and external agencies, this role ensures the accuracy, integrity, and accessibility of data used to drive operational effectiveness and compliance outcomes.

The analyst develops recurring and ad hoc reports, investigates data discrepancies, creates dashboards to surface performance metrics, and provides actionable insights that support clinical operations, process improvement initiatives, and organizational goals. This position plays a critical role in maintaining data quality, supporting system integrations and enhancements, and fostering a data-driven culture across the organization.

The Clinical Reporting Analyst is expected to become a Subject Matter Expert (SME) in assigned clinical reporting areas and serve as a key resource for data interpretation, reporting processes, and system-related inquiries. Operating in a fast-paced and dynamic environment, the successful candidate manages a high volume of deliverables across multiple systems, including Salesforce, Banner, the Experiential Learning Management System (ELMS), and Power BI, while balancing competing priorities and deadlines.

Responsibilities

• Develop, maintain, and distribute recurring and ad hoc reports to support clinical operations, compliance tracking, and business decision-making.
• Analyze data from multiple systems, including clinical education, compliance, and CRM platforms, to identify trends, discrepancies, and opportunities for process improvement.
• Ensure data integrity by monitoring, validating, and reconciling information across systems and reports.
• Create and maintain dashboards, scorecards, and key performance indicators (KPIs) to provide actionable insights to stakeholders.
• Partner with cross-functional teams, including Clinical Operations, Compliance, Experiential Learning, Faculty, and Leadership, to understand reporting needs and deliver data-driven solutions.
• Investigate and resolve data inconsistencies, system issues, and reporting discrepancies through root cause analysis.
• Support clinical placement, faculty compliance, student compliance, and related operational reporting initiatives.
• Utilize reporting and business intelligence tools to automate processes, improve efficiency, and enhance data accessibility.
• Develop and maintain standard operating procedures (SOPs), report documentation, and data definitions to promote consistency and knowledge sharing.
• Conduct quality assurance reviews of reports and datasets to ensure accuracy and completeness.
• Monitor reporting trends and performance metrics to identify risks, support strategic planning, and improve operational outcomes.
• Provide reporting expertise and training to stakeholders on available reports, dashboards, and data interpretation.
• Participate in system implementations, upgrades, testing, and data migration activities to ensure reporting continuity and data accuracy.

Requirements

• Bachelor's Degree required, Master’s Degree in relevant area preferred
• 1–2 years of reporting or data analytics experience required
• 1–2 prior customer service experience required
• Advanced proficiency in Microsoft Excel is mandatory
• Prior experience working with Salesforce, Banner, ELMS, and/or PowerBI is highly preferred
• Experience with project and/or change management preferred
• Strong MS Office skills required
• Capacity to learn technical systems and environments, interested in developing their technical skills
• Detailed-oriented with the ability to work independently, problem solve and drive to solutions
• Good written and oral communication problem solving skills

Schedule

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Pay

The expected salary range for this position is between $20.51 and $36.09 per hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Benefits

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays

For more information related to our benefits, visit: https://careers.covista.com/benefits