Clinical Reimbursement Assistant
About the role
Position type: temp-to-perm. Location: United States, fully remote. Hours: Full time, Monday - Friday, standard business hours. The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects. This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review. This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment.
Responsibilities
- Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases
- Flag missing or incomplete documentation for follow-up
- Assist with assembling documentation packets for prior authorization, claims, or appeals submission
- Maintain accurate case documentation within internal systems
- Send and track medical record requests
- Monitor case pipelines to ensure required documentation is received
- Update internal systems to reflect record status and next steps
- Meet defined daily/weekly task metrics related to record requests and