Clinical Receptionist, Patient Financial Services, Penn Dental Medicine

About the role

The Clinical Receptionist position at Penn Dental Medicine supports the delivery of high-quality care by providing superior patient-focused experiences.

Responsibilities

• Professionally greet & assist patients at the front desk of assigned clinical department.
• Consistently demonstrate concern and courtesy for colleagues and patients, following up with individuals to ensure satisfaction with the level of service expected.
• Accurately gather/update patient accounts.
• Resolve patient inquiries and concerns and/or provide support in connecting patients to department or party who can provide resolution.
• Review appointment book in support of maintaining productive & efficient patient flow.
• Dedication to learning and professional development.
• Other duties as assigned.

Professional Attributes

• Positive energy and enthusiasm, with a strong commitment to exceeding patient and team expectations.
• Flexibility and openness to work individually and as a team.
• Team player with a strong desire to be an active, long-term participant in the growth and success of the School.
• Ability to adapt and learn quickly, make an immediate, sustainable impact, and provide value-added service to patients and team.
• Strong communication and interpersonal skills, displaying the ability to connect and build relationships with team members/peers and patients.
• Confidence in professional aptitude and ability to effectively convey customer services skills, knowledge and qualifications to patients.

Qualifications

• A High School Diploma or GED and 1 year to 2 years of experience or equivalent combination of education and experience is required.
• Ability to speak and write Spanish fluently preferred.
• Experience with Windows based software required.
• Axium dental software experience preferred.
• One to Two years’ experience in professional office setting required.
• Knowledge of dental terminology and dental procedures preferred.
• Excellent customer service skills required.
• Excellent oral and written communication skills required.

Skills

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to learn and adapt quickly.
• Knowledge of dental terminology and procedures.

Benefits

The University of Pennsylvania offers a competitive benefits package including:

• Excellent healthcare and tuition benefits for employees and their families.
• Generous retirement benefits.
• A wide variety of professional development opportunities.
• Supportive work and family benefits.
• A wealth of health and wellness programs and resources.
• Many other perks and benefits.

Pay

The starting hourly rate for this position is $16.83 - $21.88, depending on experience and qualifications. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level.

Schedule

The schedule for this position is typically Monday through Friday, with varying shifts to accommodate different departments.