Clinical Quality & Workforce Operations Specialist, RN

Key Responsibilities

• Support the onboarding, training, and transition of the Senior Manager, Clinical Quality & Nursing Practice.
• Transfer institutional knowledge related to clinical operations, nursing practice standards, quality initiatives, historical practices, systems, and organizational processes.
• Share expertise regarding Favorite's clinical policies, procedures, workflows, escalation protocols, and regulatory requirements.
• Provide guidance and consultation to ensure continuity of clinical quality and nursing practice functions during the transition period.
• Conduct and support clinical interviews for nursing and allied health professionals.
• Participate in clinician assessments and competency evaluations.
• Provide clinical consultation to recruiting, workforce operations, and leadership teams regarding candidate qualifications and clinical competency.
• Support ongoing clinician qualification, competency, and performance review processes.
• Assist with clinical escalations, incident reviews, complaints, investigations, and follow-up activities.
• Provide clinical expertise and recommendations related to patient safety, nursing practice, and clinician performance concerns.
• Support documentation, root cause analysis, corrective action planning, and quality improvement efforts as appropriate.
• Assist with Joint Commission readiness activities, documentation reviews, and accreditation-related processes.
• Support maintenance of clinical records, quality documentation, and regulatory compliance requirements.
• Participate in audits, quality reviews, and process improvement initiatives as needed.
• Help ensure adherence to applicable nursing regulations, organizational standards, and accreditation requirements.
• Assist in developing and strengthening standardized clinical interview processes.
• Support the creation of consistent escalation, investigation, and documentation practices.
• Identify opportunities to improve operational efficiency, quality outcomes, and compliance processes.
• Contribute to the development of tools, resources, and reference materials that support sustainable clinical operations.
• Assist Human Resources and other departments with projects aligned to clinical expertise and business needs.
• Partner with recruiting, operations, compliance, and leadership teams to support organizational objectives.

Qualifications

Must have a minimum of 5 years of experience in a clinical or healthcare setting, with a focus on quality improvement and workforce operations.

Must possess a Bachelor's degree in Nursing, Healthcare Administration, or a related field.

Must have a current RN license in good standing.

Must demonstrate strong communication, problem-solving, and interpersonal skills.

Must be proficient in Microsoft Office applications and have excellent attention to detail.

Must be able to travel up to 50% of the time.