Clinical Quality Specialist

State of Indiana · Indianapolis, IN · 3 days ago

Quality Assurance$67k/yrFull-time

About the Family & Social Services Administration

The Office of Medicaid Policy and Planning (OMPP) is a division within the Family and Social Services Administration, which receives around 13 percent of the state's budget to ensure vital health care coverage to approximately 1 in 5 Hoosiers. OMPP strives to build programs and processes that enable Hoosiers to live in fully engaged communities and reach their greatest emotional, mental and physical well-being. Our mission is to support individual and community well-being with effective and efficient programs, remarkable collaborations, measurable impact on individuals and communities, and an energized staff that is fully engaged with this mission.

Role Overview

The Clinical Quality Specialist supports the Office of Medicaid Policy and Planning (OMPP) by overseeing quality assurance, regulatory compliance, and performance improvement across all Indiana Medicaid programs. This includes Hoosier Healthwise, Healthy Indiana Plan (HIP), Hoosier Care Connect, PathWays for Aging, and Fee-for-Service Medicaid. You will ensure that quality strategies are data-driven, equitable, and aligned with federal and state standards to improve health outcomes for all Hoosiers. You will be responsible for quality oversight of vendors and partners working in the clinical space of Indiana Medicaid, including Managed Care Entities (MCEs) and Fee for Service vendors. You will be responsible for aligning efforts in conjunction with state laws and rules as well as federal requirements. The role entails considerable amounts of public-speaking, problem-solving, research, negotiation, collaboration, and some in-state travel. The ideal candidate will have a bachelor’s degree in nursing, public health, health administration, data analytics, or related program that provides the skills needed to provide quality program oversight and expertise. Experience with qualitative and quantitative analysis tools, CMS quality measures and NCQA standards strongly preferred. Experience in healthcare quality, contract oversight, audit processes, Medicaid policy, or public health analytics strongly preferred. Clinical experience in managed care strongly preferred.

Salary Statement

The salary for this position traditionally starts at $67,314.00 but may be commensurate with education or work experience.

A Day In The Life

Establish, monitor, and implement long-range objectives and specifying the strategies, KPIs, and actions to achieve them.
Analyze operations to evaluate performance of the specific program or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Interpret and explain in-depth and complex policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
Develop and implement corrective action plans to solve organizational or departmental problems.
Prepare and present reports for approval, including those for funding or implementation of services to executive leadership.
Develop and oversee program financial or budget activities to fund operations, maximize investments, or increase efficiency.
Develop and monitor program requirements to ensure it meets federal and state policies and grants compliance.
Develop and supervise training of employees and consultants on program requirements and usage.
Develop, coordinator, and deliver communication plans and communications.
Preside over, or serve on, boards of directors, management committees, or other governing boards.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Ensure work adheres to quality standards, deadlines, and proper procedures.

What You'll Need For Success

Mastery knowledge in program subject matter obtained through experience and/or education.
Broad knowledge of provider agencies and their programs and services.
Broad knowledge of all source materials and references including federal and state laws governing the programs.
Ability to adapt new statues and guidelines to create and implement new principles and policies and discern any far-reaching implications.
Ability to present and represent the agency to both internal and external customers, the public, government officials, and other stakeholders.
Ability to analyze and evaluate information and results to choose the best solution and solve problems.
Ability to work effectively with a wide variety of stakeholders.
Ability to analyze and prepare monthly finance and accounting reports to maintain program budget and grants.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may serve as a team lead for an assigned work group.

Benefits Of Employment With The State Of Indiana

Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
Health savings account, which includes bi-weekly state contribution.
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
Two (2) fully-funded pension plan options.
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Cumulative 180 hours of paid vacation, personal, and sick leave time off.
12 paid holidays, 14 on election years.
Education Reimbursement Program.
Group life insurance.
Free Parking for most positions.
Free LinkedIn Learning access.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.