Clinical Quality Manager

About the role

We're hiring a Clinical Quality Manager to own the clinician improvement loop for one of Prosper's two core clinical functions: therapy or psychological assessment. This is a dedicated owner role for clinician performance management, quality programming, and clinical lead management as we scale from 400 to 1,000+ clinicians over the next 12 months.

Responsibilities

• Own clinician performance management. Run the clinician performance program day-to-day - communications, refinements, and tracking against core metrics (retention, outcomes, documentation)
• Manage the clinical leads. Serve as their direct manager and primary point of accountability; own selection, hiring, and training of new leads; calibrate the quality of their coaching through shadowing and live observation.
• Handle escalations. Own clinician complaints end-to-end and serve as the clinical point of contact for cross-functional escalations involving clinician conduct or quality.
• Run quality programs and report on clinical outcomes. Own the monthly view of clinical quality metrics, diagnose trends, and drive solutions; own the Autism competency retraining program end-to-end and support the design and launch of future initiatives (rupture recovery, note review, treatment plan review).
• Support cross-functional rollouts. Partner with Strategy & Operations on clinician-facing product rollouts: communications, adoption tracking, and feedback synthesis.

About You

• Clinical background: Master's degree or higher in a clinical field, with 5+ years of post-licensure experience providing assessment or therapy as an independently licensed clinician (LPC, LCSW, LMHC, PhD, PsyD, or equivalent)
• Startup operations experience: 2+ years in an operations, program management, or similar execution-heavy role at a fast-paced startup
• People management: 2+ years as a lead, supervisor, or manager with direct responsibility for the performance and development of a team (clinical or otherwise)
• Project management: Can scope a new initiative, build a timeline, coordinate across stakeholders, and drive it to launch without being closely managed
• Data fluency: Able to interpret and synthesize data from dashboards and translate it into program improvements; proficient in Excel/Google Sheets and PowerPoint/Google Slides
• Communication: Strong written and verbal communication across audiences (clinicians, leadership, cross-functional partners)
• Execution orientation: Owns work fully, follows through completely, and defaults to building repeatable processes rather than one-off fixes
• Clinical judgment: Brings the clinical depth and sound thinking that leads rely on when navigating complex cases or ambiguous situations; trusted as a clinical peer rather than solely an operational voice

About Prosper Health

Our culture is a unique mix of thoughtfulness, kindness, and high-performance. We set ambitious goals and hold ourselves accountable to achieving them.

We always ensure that we integrate perspectives from experts in our space, including clinicians and autistic self-advocates.

Our team members come from places such as Bain, McKinsey, BCG, FirstHand Health, Rula, SeatGeek, Benchling, and schools like Harvard, MIT, Stanford, Yale, Penn, Dartmouth, Northwestern, Vanderbilt, and more.

Here are a few of our favorite operating principles:

• Clients first - Our job is to solve real problems for our clients. Choose what makes life better for the client, even if it’s harder for us. Never lose sight of the person on the other side.
• Find a Way - We use ingenuity, scrappiness, and determination to bend the world to accomplish our goals. We’re resourceful and do more with less.
• Raise the Bar - We grow deliberately, by asking how things can improve and by giving and seeking feedback. We insist on the highest standards and keep pushing them higher.
• Be a Good Person - Be kind, be honest, and make it fun to work here. Tell the truth even when it’s uncomfortable. Treat people with respect and go out of your way to do nice things for your teammates.

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