Clinical Program Supervisor

Key Responsibilities

• Operational Program Management
• Understands client objectives and incorporates objectives into program service goals
• Ensures that PharmaCord executes program services in compliance with contracted service level
• Accountable for management of client service request queue (Both completion and work in progress)
• Responsible for the implementation and on-going management of client-specific business rules
• Proactively identifies opportunities for program improvements in scope of service and/or efficiency in the delivery of service
• Evaluates data and providing actionable insights that drive the Program forward consistent with client objectives
• Financial Management
• Maintains financial forecast
• Prepares activity summary for the development and review of client monthly invoices
• Team Selection, Hiring, Training and Development
• Identifies talent for open positions including development of internal candidates to prepare for promotional opportunities
• PARTNERS WITH HR TO ENSURE PROGRAM STAFFING LEVELS ARE ACHIEVED AT ALL TIMES
• WORKS PROACTIVELY WITH HUMAN RESOURCES TO DEVELOP A STEADY PIPELINE OF CANDIDATES
• DRIVES TRAINING, DEVELOPMENT AND RETENTION OF TEAM
• Client Support
• Prepares, reviews, analyzes client specific operational results
• PRIMARY RESPONSIBILITY FOR THE PREPARATION OF CLIENT BUSINESS REVIEW MEETINGS WITH OPERATIONAL METRICS AND DATA INSIGHTS
• POINT OF CONTACT FOR PROGRAM/OPERATIONAL QUERIES AND ISSUE RESOLUTION

Qualifications

• 5+ years of experience in the healthcare industry is required
• Bachelor’s degree is strongly preferred; Master’s degree is preferred
• Previous personnel/team management experience is required, experience managing managers is a plus
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus
• Previous experience leading customer service teams is a plus
• Bi-lingual in English and Spanish or Chinese/Mandarin is a plus
• Demonstrate critical thinking and complex problem-solving skills while managing operational challenges
• Able to engage and motivate a team by working with them directly or through the Program Supervisors (if applicable)
• You are tech savvy meaning you have exceptional ability to understand complex platforms, data and technical language
• You are analytical and you find joy in drawing actionable insights from program data and analytics
• You take initiative and show commitment to team and organizational goals
• You are in tune with your emotional intelligence (ability to recognize emotions and their effects)
• Able to manage disruptive impulses and handle potentially stressful interactions
• You are a skilled multi-tasker where you can successfully manage multiple competing priorities
• Accepts accountability for personal and team performance; acts with integrity
• Adaptable and handles change with flexibility
• Innovative and open to innovative ideas
• Achievement driven; constantly striving to improve or to meet a standard of excellence
• Communicate clearly and articulately
• A positive attitude!

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• A mission-driven, inclusive culture where your work makes a meaningful impact