Clinical Program Manager (Remote)

About the role

Maximus is seeking a Program Manager to provide strategic and operational leadership for the Ohio PASRR Program. This critical role oversees program operations, ensures contractual compliance, and maintains strong partnerships with state stakeholders. The Program Manager serves as the primary point of contact for the state client, leading program initiatives, managing escalations, monitoring performance, and driving continuous process improvements to ensure high-quality service delivery and successful contract outcomes.

The Program Manager provides leadership and oversight for the Ohio PASRR contract, including supervision of program staff, collaboration with internal teams, and management of reporting, documentation, and communication processes. This role ensures alignment with contractual requirements, identifies opportunities for operational enhancement, and fosters strong client relationships.

This position is fully remote within the United States. Occasional travel may be required based on business and contract needs.

Responsibilities

• Supervise a designated team of unit staff
• Train and develop unit staff
• Monitor the activities, schedules, productivity, and work product results of the assigned unit
• Review clinical documentation including pending denials for each assigned staff member in real-time
• Collect QA information from assigned staff
• Disseminate policy and protocol changes, and ensure implementation
• Lead regular team meetings and act as the point-person for assigned staff
• Conduct scheduled and random post-assessment home visits to ensure customer satisfaction
• Promote project image and goals through public speaking engagements and local professional presentations
• Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
• Manage all aspects of contract expectations, including financial review, client management, and effective delivery of service level expectations
• Perform other duties as assigned by Management

Requirements

• Bachelor's degree in a relevant field of study and 5+ years of relevant professional experience, or equivalent combination of education and experience
• Master's degree in Social Work, Psychology, Nursing, Public Health, or a related field (preferred)
• Minimum of 2 years of management experience
• Minimum of 3 years of experience in human services
• Experience administering or coordinating PASRR Level II programs
• Experience with financial forecasting and profit & loss (P&L) management
• Proficiency in Microsoft Office applications
• Intermediate to advanced Excel skills, including data management and analysis
• Client relationship management experience (preferred)
• Active LMFT, LMSW, LPC, LCSW, or MSN licensure (preferred)

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service with minimum 20 Mbps download speeds (50 Mbps for shared internet connectivity) and 5 Mbps upload speeds
• Private and secure workspace

Benefits

• Flexible work/life balance support
• Competitive compensation with performance-based bonuses
• Comprehensive insurance coverage, including:
  • Medical, Dental, Vision, and Prescription plans
  • Partially funded Health Savings Account (HSA)
  • Life Insurance
  • Discounts on Auto, Home, Renter's, and Pet Insurance
• 401(k) Retirement Savings Plan with company matching
• Unlimited Time Off (UTO), paid holidays, and extended sick leave
• Short- and Long-Term Disability coverage
• Employee Assistance Program (EAP) for physical, emotional, and financial wellness
• Employee recognition platform
• Tuition reimbursement for ongoing education and development
• Employee perks and discounts
• Maximus Wellness Program and resources
• Professional development opportunities, including training programs, workshops, and conferences
• Coverage of expenses for renewing licenses and certifications

Pay

Annual salary range: $72,700 – $85,000. Compensation is based on factors including job location, education, training, experience, expected quality and quantity of work, required travel, external market analysis, and internal value considerations. Other rewards may include short- and long-term incentives as well as program-specific awards.