Clinical Program Manager (Registered Nurse)

About the role

We’re looking for a dedicated Clinical Program Manager to join our team and help us continue delivering the level of care our patients and families deserve. In this role, this position provides the clinical and administrative leadership to the practice. The Clinical Program Manager works closely with the Director of Nursing and members of the practice care team to manage all aspects of the clinic.

Responsibilities

• Develops programs to inform the community about practice-based care and support programs.
• Maintains up to date knowledge of reimbursement and revenue cycle as it relates to payment for procedures and care within the office.
• Interfaces with insurers to establish rates and reimbursement as needed in conjunction with organizational experts.
• Collaborates with fiscal department to track and monitor revenue.
• Establishes an annual budget for the program.
• Reviews monthly financial reports and researches variances and takes corrective action as appropriate.
• Works with Directors and physician stakeholders to develop, implement, monitor, communicate and ensure an effective continuous quality improvement program which incorporates technical and professional aspects of all services provided.
• Tracks and monitors performance against established benchmarks.
• Assists with the investigation of risk management and safety issues and communicates to the Director about any incidents occurring in the department.
• Solves identified problems with staff, patients, visitors, physicians and other hospital departments using the CQI process.
• Creates patient education materials and provides direct patient education as required.
• Ensures staff is up to date on appropriate patient education approaches and ensures that materials reflect evidence-based practices.
• Updates materials as needed to reflect new information.
• Responsible for implementing and maintaining nursing policies and procedures for the practice.
• Participates in quality improvement activities, developing policies, procedures, and/or guidelines to improve patient care and assists with data collection and monitoring.
• Provides leadership to staff in providing appropriate care to the patient population.
• Develops competency programs to build staff skills and ensure clinical competency of staff.
• Provides ongoing feedback and development to all staff.
• Participates in staff selection and evaluation as it relates to the provision of care to the pertinent patient population.
• Participates in the development of department goals.
• Maintains current knowledge of trends and incorporates updated standards and practice into departmental operations in collaboration with physicians and other departments.
• Engages staff in participation on performance improvement, research, quality initiatives, customer satisfaction and shared governance.
• Establishes annual goals for improvement.
• Uses Patient Satisfaction survey indicators to improve processes and customer service skills of staff.
• Organizes and directs programs and projects.
• Develops and maintains quality improvement plans and customer satisfaction programs.

Requirements

• BS Degree required; MS Degree preferred.
• Preference will be given to NYS licensed healthcare professionals.
• Minimum 5 years in a leadership position in a clinical outpatient setting.
• Computer and Internet experience required.
• EPIC experience preferred.
• Proficient in the use of Microsoft Office products required (Word and Excel), PowerPoint and Access proficiency preferred.
• Database data entry and/or management experience preferred.
• Basic statistical knowledge preferred.
• Quality improvement or patient safety knowledge and experience preferred.

Qualifications

• BS Degree required; MS Degree preferred.
• Minimum 5 years in a leadership position in a clinical outpatient setting.
• Preference will be given to NYS licensed healthcare professionals.
• Computer and Internet experience required.
• EPIC experience preferred.
• Proficient in the use of Microsoft Office products required (Word and Excel), PowerPoint and Access proficiency preferred.
• Database data entry and/or management experience preferred.
• Basic statistical knowledge preferred.
• Quality improvement or patient safety knowledge and experience preferred.

Skills

• Leadership skills.
• Community education development.
• Fiscal management.
• Quality improvement.
• Patient education.
• Human resource management.
• Department planning and operations.
• Service excellence/patient satisfaction.

Benefits

A caring, community-focused culture rooted in teamwork and trust
Supportive leadership that invests in your development and well-being
Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs.

Pay

$37.45-$65.97/hr based on experience and qualifications

Schedule

N/A

Application

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.