Clinical Program Manager -Orthopedics - F/T Days

About the role

The Clinical Program Manager is responsible for coordination and daily operations of specified programs, acts as an educational resource to patients, maintains membership in corporate-wide committees, and performs various administrative tasks.

Responsibilities

• Participates, develops, implements, and evaluates the accreditation audit process as designated by ICAVL.
• Maintains required audit logs for quality control and service equipment.
• Interprets, implements, and enforces vascular laboratory policies and procedures.
• Maintains current knowledge of CLIA, OSHA, ICAVL, and other state/government regulatory standards/requirements.
• Maintains knowledge of standards in guiding all aspects of care.
• Assists the physician with coordinating patient care in the office, hospital, to referring physicians, and ancillary facilities.
• Ensures communication among physician, patient, and outside referral sources is accurate and timely.
• Aids in ordering proper tests and labs, informs patients of test results and care or follow-up instructions.
• Communicates in a professional, courteous manner with patients, families, visitors, suppliers, team members, and physicians to promote high quality care and superior levels of service.
• Ensures patients are treated promptly and questions and concerns are dealt with in a timely manner.
• Adapts to new technology; attends vascular and nursing conferences to promote self-education.
• Acts quickly and responsibly to ensure equipment is functioning properly; contacts service personnel immediately when issues arise.
• Maintains vascular ultrasound supply inventory and equipment; notifies the practice manager, or designee, when supplies are low.
• Works within parameters established for expense budget; assists with unpacking, storing, and/or distribution of supplies upon demand.
• Promotes patient satisfaction through demonstrated commitment to providing excellent service by interacting in a friendly, helpful manner.
• Communicates potential patient satisfaction issues to the manager; keeps informed regarding the practice's performance.
• Manages and/or assists in the recruitment, development and supervision of team members; creates and sustains an environment that fosters team member engagement.
• Establishes clear objectives tied to Hackensack Meridian Health department and/or organizational strategic goals; coaches, counsels, and evaluates performance of direct reports.
• Involved in the development and/or management of budget for assigned areas; regularly monitors relevant key financial indicators and performance metrics, modifying business activities where needed in response to changing financial situations.
• Tracks, analyzes, and reports on relevant data and metrics as needed and/or requested; develops, recommends, and/or implements actions or process improvements as appropriate.

Qualifications

• Bachelor of Nursing degree required.
• 7+ years of progressive clinical job related experience.
• 5+ years of clinical management in an ambulatory setting.
• Experience with electronic medical records required.
• Excellent written and verbal communication skills.
• Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
• Relevant clinical experience - vascular preferred.
• Epic experience a plus.
• NJ State Professional Registered Nurse License.

Skills and Abilities

• Adheres to HMH Organizational competencies and standards of behavior.

Benefits

Competitive benefits are offered, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. The starting rate of pay is $126,464.00 annually, but the actual compensation may vary based on a variety of factors.