Clinical Program Manager - Living Well At Home

About the role

The Living Well at Home Clinical Program Manager provides program development, oversight, and supervision to LWAH's growing Cambridge portfolio of programs. These include both scattered-site and congregate settings, supporting individuals with complex medical, behavioral, and social needs.

Responsibilities

• Recruit, onboard, and train new case management and clinical staff
• Provide clinical and programmatic supervision to case managers and behavioral health staff
• Manage crucial relationships with community partners
• Develop program performance standards
• Maintain appropriate boundaries with clients, partner agencies, and staff
• Lead ongoing process improvement efforts
• Organize and participate in all scheduled meetings
• Provide coverage for other clinical leadership and staff serving other programs

Requirements

• Master’s degree in social work or mental health counseling required
• Massachusetts license as an independently licensed mental health professional (LICSW or LMHC) required
• 5+ years working with patient populations impacted by serious mental illness and substance use disorder
• Experience working in a congregate living setting and/or homeless services
• Experience supervising employees
• Comprehensive knowledge of behavioral health and housing resources and systems, specifically in Greater Boston Area
• Strong interpersonal skills and ability to communicate in a courteous, pleasant, and professional manner
• Ability to work independently and make decisions based on established health system policies and procedures as well as the NASW or professional organization code of ethics
• Intermediate Microsoft Office suite experience (MS Word, Excel, Access, Outlook)
• Experience using an electronic health record preferred

Qualifications

• Demonstrated ability to lead a diverse team of case managers and clinicians
• Ability to manage multiple programmatic and personnel needs and prioritize as needed
• Comprehensive knowledge of behavioral health and housing resources and systems, specifically in Greater Boston Area
• Strong interpersonal skills and ability to communicate in a courteous, pleasant, and professional manner with healthcare providers, patients and families, general public, staff members, external agencies, and other organizational leaders
• Ability to work independently and make decisions based on established health system policies and procedures as well as the NASW or professional organization code of ethics
• Intermediate Microsoft Office suite experience (MS Word, Excel, Access, Outlook)
• Experience using an electronic health record preferred

Skills

• Proficient oral and written English communication skills
• Bilingual and/or bi-cultural candidates preferred

Benefits

This role offers a competitive salary range of $83,000.00 - $120,500.00, along with a comprehensive benefits package including medical, dental, vision, pharmacy, flexible spending accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. The position also offers a chance to work in a fast-paced environment with a focus on improving the lives of individuals experiencing or at risk of homelessness.