Clinical Program Manager, LCSW-C

Key Role Responsibilities

• Supervises integrated teams of therapists, case managers and peers.
• Sets and reinforces clear expectations, monitors outcomes, creates a culture of open communication, and helps team members solve complex problems through individual supervision.
• Models the integration of Harm Reduction, Motivational Interviewing and Housing First into clinical practice.
• Takes the lead in ensuring a safe and welcoming, recovery-oriented milieu for clients in the program.
• Demonstrates positive regard and respect for clients through speech and actions, utilizing a client-centered, non-judgmental, trauma informed approach.
• Coincides with case conferencing to address challenging client behavior in a manner that balances trauma informed care and harm reduction practices with staff and client safety.
• Provides behavioral health assessments, clinical interventions and intensive case management services to a caseload of clients.
• Involves clients in the development and implementation of an integrated treatment plan using SMART goals.
• Completes documentation within the electronic health record in a manner that is easy to understand and in accordance with established formats and required timeframes.
• Aids in the development and implementation of program changes and performance improvement activities.
• Completes intake assessments with newly referred clients.
• Aids in the onboarding of eligible clients to the Housing Services program.
• Ensures that all services delivered are clinically appropriate and authorized as required by the public mental health system and other third party payers.
• Aids the Senior Director of Housing Services to develop and monitor grants and other financial initiatives designed to support the work of the agency.

Qualifications

• Master’s degree in social work with a license in Maryland as an LCSW-C
• Registered supervisor with the Board of Social Work Examiners
• Must possess a valid driver's license and access to a personal vehicle
• One year of experience providing supervision to staff and/or student learners required
• Three years of experience in the evaluation, diagnosis and treatment of chronic mental illness and substance use disorders preferred
• Three years of experience providing case management services to individuals with substance use and mental health disorders preferred

Skills

• Ability to approach ambiguity and problem solving in a creative and flexible manner
• Proactively seeks to clarify unclear aspects of change in a productive, collaborative and mission-centric manner
• Knowledge of liberation-focused frameworks and anti-oppressive methods; able to describe how they support and uplift BIPOC and TGNC individuals and communities in their work
• Recovers easily and quickly from professional setbacks, misunderstandings and mistakes
• Strong interpersonal skills demonstrated through written and verbal communication skills
• Able to work with minimal direction and a willingness to assume personal responsibility for resolving operational and clinical challenges
• Able to work effectively and collaboratively within a multidisciplinary team
• Able to work with clients who have significant mental health challenges, manage crisis situations and assess for safety