Clinical Program Manager - Kensington Campus

Program: 3001-Lancaster Interim Housing
Department: Lancaster
Location: Kensington Campus - 45244 32nd St West, Lancaster, CA 93536
Status: Full-time/Exempt/Management

About the Role

The Clinical Program Manager will oversee the clinical mental health services program for adults in the interim housing program. This role ensures staff provides high-quality services that meet or exceed required contract, funder, and agency standards. The Clinical Program Manager may provide supervision for direct practice staff and is responsible for maintaining operational efficiency while fostering teamwork among staff and across departments and programs.

Responsibilities

• Monitor all administrative aspects of the agency’s Department of Mental Health (DMH) and other contracted clinical mental health services, including billing and contract maximization in compliance with contract goals and outcomes.
• Provide, coordinate, and implement mental health and recovery support services with individual members.
• Offer clinical support to staff, assist with crisis intervention, and ensure adherence to policies.
• Complete required reporting to funders as outlined by contract requirements.
• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases.
• May provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards once licensed for two years.
• Provide individual and team supervision, support, and performance evaluations for all assigned staff.
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff.
• Collaborate with Quality Assurance to ensure proper staff orientation, training, and audit preparedness for all clinical and mental health contracts.
• Monitor and maintain an active roster for all program clients, as well as a roster of service requests; coordinate with the QA Department to maintain the Service Request Log in the Electronic Health Record, Exym.
• Ensure adherence to funding source contract and performance standards.
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients.
• Effectively represent the agency at funding partner or collaborative meetings.

Requirements

• Valid and current California Licensed Clinical Social Worker (LCSW), Licensed Marriage Family Therapist (LMFT), or Licensed Clinical Psychologist (PhD/PsyD) in good standing with the licensing board (preferred).
• Certification or two years’ full-time, post-graduate experience providing supervision to treatment teams, interns, and/or ASWs and AMFTs.
• Outstanding clinical review skills.
• Strong training, project management, and team-building skills.
• Ability to behave with sensitivity, tact, politeness, and responsiveness with staff and clients.
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills.
• Knowledge of trauma-informed services, housing first, and harm reduction methodologies.
• Experience providing administrative and clinical supervision.
• Experience working with people living with mental illness and/or substance abuse.
• Contract and quality assurance experience.
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications.
• Current, valid CA Driver’s license, reliable personal vehicle with auto insurance.

Preferred Qualifications

• Contract and quality assurance experience.
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications.

Schedule

Monday - Friday, 8:00am - 4:30pm

Work Environment

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion, walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Exposure to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Programs (EAP)
• TELUS Health Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.