Clinical Program Manager, Clinical Command Center - Split Shift

About the Role

The Clinical Program Manager, Clinical Command Center is a Registered Professional Nurse, Physician Assistant, or Nurse Practitioner who manages the 24-hour functions of health-system throughput, transfer center, quality, and delivery of care. This role participates in coordinating global clinical programs for designated patient populations, collaborates with health system clinical teams to facilitate patient admissions, discharges, and transfer processes, and ensures compliance with mandated clinical interventions.

Responsibilities

• Leads logistics teams in coordinating patient movement and bed assignments based on the appropriate level of care and patient aggregation from health-system Emergency Departments, Perioperative Services, Direct Admissions, and transfers.
• Acts as designee for the COO of the Clinical Command Center to approve diversion decisions and lead teams in project completion.
• Devises strategies and interacts with CMOs, CNOs, and COOs of system hospitals for patient placement across 8 hospitals and over 95 inpatient units.
• Promotes optimum utilization of system hospital beds by conducting rounds and communicating with admission planners, admitting staff, Emergency Department, Perioperative Services, Transfer Center, and clinical/administrative staff.
• Facilitates multidisciplinary huddles to review and expedite patient movement across all hospital campuses.
• Clinically reviews patient charts and collaborates with Medical, Nursing, Infection Prevention, Transport, and Environmental Services departments to validate infection/isolation protocols.
• Leads senior leadership in level-loading patient populations across the health system, intervening in conflicts as needed.
• Liaises with Nursing and Providers to facilitate patient discharges and transfer processes.
• Executes goals and objectives of the Clinical Command Center’s Throughput, Transfer Center, and Telemedicine divisions.
• Advises senior leadership on operational issues and coordinates performance improvement activities within designated clinical specialties.
• Partners with clinical institutes in managing critical care patient throughput.
• Develops action plans to support performance and provides educational resources for optimal care delivery.
• Oversees the collection, compilation, and analysis of throughput activity data to evaluate operational performance.
• Coordinates census, throughput, transfer center, and telemedicine updates, addressing issues related to census and bed availability.
• Leads patient flow decisions, surge planning, and active engineering projects across the health system.
• Follows up on patient concerns and assists with service recovery.
• Conducts quality and safety investigations, participates in RCA processes, and implements process improvement plans.
• Acts as designee for reporting situational statistics and oversees 24-hour patient care delivery, throughput, and staffing.
• Collaborates in policy development, implementation, and review.
• Manages staff recruitment, training, and performance evaluation, ensuring compliance with policies and collective bargaining agreements.
• Assures readiness for Joint Commission and other agency surveys.
• May work variable shifts/hours and weekends to meet changing needs.

Qualifications

• Education:
  • Registered Nurse: Bachelor’s Degree in Nursing (BSN) required, Master’s preferred.
  • Physician Assistant: Graduation from an Accredited Physician Assistant Program, Master’s preferred.
  • Nurse Practitioner: Certified by the New York State Department of Education as a Nurse Practitioner.
• Experience:
  • Five (5) years of clinical experience in a hospital setting.
  • Two (2) years of critical care and/or emergency department experience preferred.
  • Two (2) years of management or supervisory experience preferred.
  • One (1) year of Patient Flow experience preferred.
  • EPIC experience preferred.
• Licensure/Certification:
  • Registered Nurse: Licensed NYS Registered Professional Nurse, BCLS, ACLS (in specific units).
  • Physician Assistant: NCCPA Board Certification, New York State Licensure, BLS, ACLS.
  • Nurse Practitioner: Licensed NYS Registered Professional Nurse, BCLS, ACLS (in specific units).

About The Mount Sinai Health System

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with over 48,000 employees across eight hospitals, more than 400 outpatient practices, and leading schools of medicine and nursing. Committed to advancing health for all, Mount Sinai focuses on complex healthcare challenges, innovative treatments, education, and community care. The system is consistently ranked among the best by U.S. News & World Report, with top rankings in Geriatrics, Cardiology, and other specialties.