Clinical Program Manager, Clinical Command Center - Night Shift

About the role

The Clinical Program Manager (Night Shift) in the Clinical Command Center is a Registered Professional Nurse, Physician Assistant, or Nurse Practitioner who manages 24‑hour health‑system throughput, transfer center operations, quality, and delivery of care. The role coordinates global clinical programs for designated patient populations, collaborates with health‑system clinical teams to facilitate admissions, discharges, intra‑hospital and inter‑facility transfers, and ensures compliance with mandated clinical interventions and core measures across all system hospitals and entities.

Responsibilities

• Leads Logistics teams in coordinating patient movement and bed assignments across Emergency Departments, Perioperative Services, Direct Admissions, and inter‑hospital transfers.
• Acts with authority in lieu of the Chief Operating Officer of the Clinical Command Center to ensure successful multi‑service project completion.
• Serves as designee for the COO to approve diversion decisions.
• Develops strategy and collaborates with CMOS, CNOs, and COOs of eight hospitals and over 95 inpatient units on patient placement.
• Promotes optimal utilization of system hospital beds by conducting rounds and communicating with admission planners, admitting staff, Emergency Department, Perioperative Services, Transfer Center, and unit staff regarding census and throughput needs.
• Facilitates multidisciplinary huddles to review and expedite patient movement across all campuses.
• Clinically reviews patient charts and validates infection/isolation protocols with Medical, Nursing, Infection Prevention, Transport, and Environmental Services.
• Leads senior leadership interactions to level‑load patient populations across all service lines, from ICU to med‑surg, and intervenes in conflicts as needed.
• Liaises with nursing and providers to facilitate patient discharges, inter‑facility, and intra‑hospital transfers.
• Executes goals of the Throughput, Transfer Center, and Telemedicine divisions in alignment with Mount Sinai policies and regulatory requirements.
• Advises senior leadership on operational issues across all divisions.
• Coordinates performance‑improvement activities within designated clinical specialties, including isolation verification, patient restraints review, risk management, discharge planning, patient/family education, and quality‑improvement programs.
• Partners with clinical institutes (e.g., Critical Care Institute) to manage critical‑care patient throughput system‑wide.
• Develops and implements action plans, providing educational resources to departments for optimal care delivery.
• Works with clinical and non‑clinical teams, applying critical thinking to comprehensive bed management, transfer services, and global patient throughput.
• Oversees collection, compilation, and analysis of throughput activity data to evaluate operational performance.
• Coordinates 6 AM Census, Throughput, Transfer Center, and Telemedicine updates.
• Addresses and resolves daily issues arising from increased census and decreased bed availability.
• Collaborates with Nursing, Support Services, Ancillary Services, Clinical IT, Environmental Services, and others to ensure appropriate discharge timing and throughput.
• Leads patient intra‑ and inter‑hospital flow decisions and surge planning.
• Coordinates active engineering projects across the health system.
• Follows up on patient concerns promptly and assists with service recovery.
• Considers patient preferences and expressed needs throughout the movement process.
• Conducts quality and safety investigations, participates in root‑cause analysis (RCA), and implements process‑improvement plans.
• Maintains accurate, up‑to‑date census and bed‑availability information for all system hospitals.
• Acts as designee for the CMO to report situational statistics.
• Oversees 24‑hour patient‑care delivery, throughput, Transfer Center, and Clinical Command Center staffing and processes.
• Serves as a clinical role model and professional resource to staff and the broader health‑care team.
• Collaborates with care teams to develop, implement, and review policies, procedures, and standards of care.
• Integrates financial principles into program development and resource allocation, mindful of budgetary constraints.
• Acts as designated authority for financial authorizations in lieu of insurance approval during off‑hours.
• Recruits, orients, trains, coaches, counsels, mentors, disciplines, and evaluates staff per internal policies.
• Manages team members in compliance with collective bargaining agreements.
• Conducts regular staff meetings to communicate progress, changes, and policy compliance.
• Reviews and assigns daily tasks, monitors performance, and appraises job performance.
• Huddles with staff at shift start to identify high‑risk patients and situations requiring special attention.
• Attends and facilitates system‑wide huddles to share situational awareness.
• Ensures readiness for Joint Commission and other agency surveys.
• Identifies and investigates practice or operational variances, participates in RCA, and implements corrective actions.
• Serves as preceptor for new leaders and staff.
• May work variable shifts, hours, and weekends within the Clinical Command Center to meet system needs.
• Performs other duties as assigned.

Qualifications

• Education & Licensure
  • Must be a Licensed Registered Nurse (RN), Physician Assistant (PA), or Nurse Practitioner (NP).
  • RN: Bachelor of Science in Nursing (BSN) required; Master’s preferred.
  • PA: Graduation from an accredited Physician Assistant program; Master’s preferred.
  • NP: Certified by the New York State Department of Education; credentialed through the Committee of the Medical Board with approved delineation of privileges.
• Experience
  • 5 years of clinical experience in a hospital setting.