Clinical Program Manager, Clinical Command Center - Night Shift

About the role

The Clinical Program Manager, Clinical Command Center (Night Shift) is responsible for managing the 24-hour functions of health-system throughput, transfer center, quality, and delivery of care. This role involves coordinating global clinical programs for designated patient populations, collaborating with clinical teams to facilitate patient admissions, discharges, and transfers, and ensuring compliance with mandated clinical interventions.

Responsibilities

• Coordinates patient movement and bed assignments based on appropriate level of care and patient aggregation from various sources including Emergency Departments, Perioperative Services, Direct Admissions, and Transfers.
• Oversees daily MSHS activities, including policy and program development, staff training, patient assessments, and patient throughput.
• Liaises with senior leadership to level load patient populations across different service lines and levels of care.
• Facilitates multidisciplinary huddles to review and expedite patient movement across all hospital campuses.
• Reviews patient charts and works with medical, nursing, infection prevention, transport, and environmental services departments to validate infection/isolation protocols.
• Works with Nursing and providers to facilitate patient discharges, inter-facility, and intra-hospital transfer processes.
• Executes goals and objectives of MSHS Clinical Command Center’s Throughput, Transfer Center, and Telemedicine divisions, ensuring alignment with Mount Sinai Health System policies and regulations.
• Advances performance improvement activities within designated clinical specialties, including verification of isolation and infectious precautions, risk management, discharge planning, and quality improvement programs.
• Manages patient inter and intra-hospital flow decisions and surge planning, coordinating active engineering projects across the health system.
• Ensures appropriate discharge timing and throughput by overseeing Nursing, Support Services, Ancillary Services, Clinical IT, Environmental Services, and more.
• Addresses and resolves daily issues arising from increased census and decreased bed availability, providing timely service recovery as necessary.
• Collaborates with interdisciplinary teams to facilitate patient discharges, inter-facility, and all transfer processes throughout the health system.
• Conducts quality and safety investigations, prepares and participates in the RCA process, and establishes and implements process improvement plans.
• Coordinates accurate, current, and up-to-date census and patient bed availability information for all system hospitals.
• Serves as a clinical role model and professional resource to staff and other members of the health care team.
• Collaborates with care teams to develop, implement, and review policies, procedures, and standards of care.
• Recruits, orients, trains, coaches, counsels, mentors, disciplines, and evaluates staff in accordance with all internal policies and procedures.
• Manages affected team members in compliance with collective bargaining agreements.
• Conducts regular staff meetings to ensure communication with staff about progress, changes, and compliance with health-system policies and procedures.
• Huddles with staff daily, at the start of every shift, to identify high-risk patients and situations that require special attention.
• Attends and facilitates health system huddles to receive and report situational awareness across the health system.
• Assures readiness for Joint Commission and other agency surveys.
• Identifies and investigates issues or variances in practice/operations by participating in the RCA process and corrective action plan implementation across the health system.
• Serves as a preceptor for new leaders and other staff.

Qualifications

• Must be a Licensed Registered Nurse, Physician Assistant, or Nurse Practitioner.
• Bachelor’s Degree in Nursing (BSN) required, Master’s preferred.
• Two (2) years of critical care and/or emergency department experience preferred.
• Two (2) years of management or supervisory experience preferred.
• One (1) year of Patient Flow experience preferred.
• EPIC experience preferred.
• Registered Nurse License in New York State.
• Basic Life Saver (BCLS) certification required.
• American Heart Association Advanced Cardiac Life Support (AHA ACLS) certification required.
• Certified by the New York State Department of Education as a Nurse Practitioner.
• Five (5) years of clinical experience in a hospital setting.