Clinical Program Director

About the role

The Clinical Program Director is responsible for the management and strategic growth of the Wound Care Program and other wound care continuum programs for the assigned area. This position is responsible for complete oversight of the Wound Care Center (WCC)®, including day-to-day center operations, staff management, financial management, quality/performance improvement, community education, and clinical functions oversight. The Clinical Program Director is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital.

Responsibilities

• Manages the Center's Operations (20%): Oversees day-to-day management of outpatient clinic(s) and other wound care continuum programs; continuously assesses clinic flows, processes, and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes; works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services; facilitates flow of information and maximizes effective communication throughout the program; prioritizes responsibilities and directs the work of clinical and non-clinical staff; collaborates with other health care providers across the wound care continuum, Wound Care Center (WCC)® Providers, and Medical Director regarding clinic and patient needs; may function as a Documentation Assistant (scribe) in accordance with Healogics policy
• Manages direct reports in conjunction with the company and hospital HR departments, including interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews (5%)
• Performs Financial Management (10%): Manages and coordinates the revenue cycle for Healogics and for the hospital partner; stays current with reimbursement changes, providing physician and staff updates and education; reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility; tracks and reports all ancillary revenues generated by the program; manages costs through appropriate utilization and management of labor and supply across the wound care continuum; works with Healogics support team to complete financial reviews and presents results to hospital leadership
• Manages Community Education/Marketing functions (20%): Works directly with hospital and Healogics marketing departments to ensure wound care program has established strategic marketing plans; works with same group and hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the Wound Care Center (WCC)®(s); works collaboratively with multi-functional team to determine key target referral sources and develops systematic approach to build customer relationships and increase referrals; maintains, monitors and updates list of Physician Practices within a given radius of the hospital; visits Physician Practices and interacts with key physicians to provide awareness of the WCC® program using educational marketing materials; documents all physician office interactions and visits with Physician Practices in Healogics Customer Relationship Management (CRM) system; communicates regularly with (C)DO and/or (C)VPO and hospital executive sponsor regarding goals, targets, and other relevant referral development information
• Manages Quality/Performance Improvement functions (10%): Implements and manages continuous WCC® Performance Improvement Program (PIP) and strives to meet WCC® quality indicators; ensures program is integrated into partner hospital's PIP program; participates in hospital committees; ensures timely and accurate documentation in patient record and outcomes database; monitors patient, referring physician and customer satisfaction; ensures Patient Safety Guidelines are followed, that Healogics employees complete all annual requirements including compliance requirements, and creates environment that promotes escalation of compliance concerns
• Manages clinical functions (20%): Coordinates clinical activities and directs work of clinical staff including patient care assessment, planning and implementation, and quality improvement; partners with Medical Director for review of clinical practice; serves as case manager to group of wound care patients as needed, including assessments and direct patient care according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education related to wound care management; performs hyperbaric related duties as needed upon completion of Healogics Hyperbaric training; may perform hyperbaric safety director duties after completing required training
• Manages Relationships (15%): Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition; identifies hospital strategic goals and objectives and manages program to achieve those goals while remaining compliant with all Healogics operations standards; works effectively at all levels within partner hospital; participates in hospital department/management meetings and hospital communication activities; builds effective working relationships with wound care program providers, clinical and support staff; encourages all program staff to provide excellent customer service to members of other hospital departments
• Performs other duties as required

Required Education, Experience and Credentials

• Current Registered Nurse (RN) license to be maintained throughout employment
• Bachelor's degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience OR
• Associate's degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience OR
• 4 or more years of marketing/community education in the healthcare industry or clinical operations experience
• Management experience preferred

Required Knowledge, Skills and Abilities

• Demonstrated competency in BLS (Basic Life Support)
• Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations
• Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
• Strong interpersonal, verbal and written communication skills, including group presentation skills
• Strong analytical and quantitative skills
• Strong customer service and follow-up skills
• Strong organization, time management skills and ability to multi-task in a fast-paced environment
• Leadership and teaching skills
• Strong relationship building and influential skills
• Strong team building and motivational skills
• Ability to work with Healogics and hospital management
• Budget and strategic planning skills
• Ability to travel overnight

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more)
• Viewing computer screen for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Moving about
• Close, distance and peripheral vision
• Reading
• Communicating
• Writing
• Lifting/moving items up to 75 pounds with equipment assistance
• Pushing/pulling
• Bending/stooping
• Reaching/grasping/touching with hands
• Traveling distances (car, airplane, etc.)
• Detecting sounds by ear
• Color perception

Work Environment

• Normal office environment
• Primarily indoors environment
• Patient care environment
• Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc.)
• Exposure to mechanical equipment
• Proximity to moving objects

Pay

The salary for this position generally ranges between $101,700.00-$134,900.00 Annually. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.