Clinical Program Director

About the role

The Clinical Program Director (CPD) is responsible for the management and strategic growth of the Wound Care Program and other wound care continuum programs for the assigned area of responsibility. This position oversees the day-to-day management of outpatient clinics, financial management, quality/performance improvement, community education, and clinical functions oversight.

Responsibilities

• Manages the Center’s Operations (20%): Oversees the day-to-day management of outpatient clinic(s), and other wound care continuum programs, as applicable. Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes.
• Oversees Financial Management (10%): Manages and coordinates the revenue cycle for Healogics and for the hospital partner, as appropriate. Stays current with reimbursement changes, providing physician and staff updates and education as needed.
• Manages Community Education/Marketing functions (20%): Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the Wound Care Center (WCC)®(s).
• Manages Quality/Performance Improvement functions (10%): Implements and manages a continuous Wound Care Center (WCC)® Performance Improvement Program (PIP) and strives to meet Wound Care Center (WCC)® quality indicators. Ensures program is integrated into the partner hospital’s PIP program.
• Manages Relationships (15%): Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards.
• Manages Clinical Functions (20%): Is responsible for coordinating the clinical activities and directing the work of the clinical staff. This includes patient care assessment, patient care planning and implementation, and working on patient care quality improvement.

Requirements

• Current Registered Nurse (RN) license to be maintained throughout the duration of employment in this position
• Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience
• Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience
• 4 years or more years of marketing/community education in the healthcare industry or clinical operations experience
• Management experience preferred

Qualifications

• Demonstrated competency in BLS (Basic Life Support)
• Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations
• Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint)
• Strong interpersonal, verbal and written communication skills, to include group presentation skills
• Strong analytical and quantitative skills
• Strong customer service and follow-up skills
• Strong organization, time management skills and ability to multi-task in a fast-paced environment
• Leadership and teaching skills
• Strong relationship building and influential skills
• Strong team building and motivational skills
• Ability to work with Healogics and hospital management
• Budget and strategic planning skills
• Ability to travel overnight

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more)
• Viewing computer screen for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Moving about
• Close, distance and peripheral vision
• Reading
• Communicating
• Writing
• Lifting/moving items up to 75 pounds with equipment assistance
• Pushing/pulling
• Bending/stooping
• Reaching/grasping/touching with hands
• Traveling distances (car, airplane, etc.)
• Detecting sounds by ear
• Color perception

Benefits

The salary for this position generally ranges between $87,200.00-$115,700.00 Annually. This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.