Clinical Practice Coordinator

Hughston Clinic Orthopaedics has been committed to providing high-quality patient care for over 77 years across several locations in Nashville and Middle Tennessee. Our mission is to deliver world-class orthopedic service, supporting patients in resuming active lifestyles. We seek candidates who prioritize patient needs, uphold ethical standards, and treat everyone with dignity and courtesy.

About the Role

As the Clinical Practice Coordinator, you will provide and coordinate safe, high-quality treatment for all patients while educating clinic medical staff to ensure effective and productive care. You will perform and oversee clinical activities in alignment with Hughston Clinic Orthopaedics' policies and procedures.

Responsibilities

• Respond to clinical staff questions in a timely manner.
• Educate patients and families on procedures, treatment options, and symptom management.
• Oversee patient schedules, evaluate priorities, direct staff, and adjust workflows as conditions change.
• Serve as clinic liaison for providers, staff, administration, patients, and external care partners.
• Act as team leader, mentor employees, teach relevant skills, and serve as office manager in their absence.
• Communicate and train staff on clinical procedures, protocols, and processes required by participating programs.
• Build and maintain relationships with care partners to achieve patient experience goals.
• Develop patient communication workflow processes.
• Supervise clinical staff (e.g., Medical Assistants) in program workflows.
• Train and orient all new clinical staff.
• Develop and conduct monthly clinical educational training for staff.
• Participate in the development of departmental goals and objectives.
• Maintain patient and staff confidentiality.
• Assist in the selection, training, orientation, and performance appraisals of department personnel.
• Implement OSHA regulations.
• Evaluate the quality of care/services, identify areas for improvement, and recommend solutions.
• Schedule surgeries for assigned providers and assist others when their staff is unavailable.
• Print operative reports, consults, and progress notes, and upload them for charge entry.
• Assess clinical flow and staffing patterns, and recommend changes to leadership.
• Understand the workflow of the Practice Management & EMR System.
• Serve as backup for office leaders at each clinic as needed.
• Meet with leadership quarterly to review operational issues and discuss strategic plans.
• Recommend and update departmental policies and procedures.
• Maintain nursing procedures through in-services or continuing education.
• Participate in professional development activities and maintain professional affiliations.
• Perform related duties, attend assigned meetings, and maintain confidentiality.

Requirements

• Five years of medical/clinical experience or one year with a Bachelor’s degree in a health-related field.
• High School Diploma or equivalent (required).
• Bachelor’s Degree in a health-related field (preferred).
• Completion of post-secondary education in a health-related field (preferred).
• Previous orthopedic and managerial experience (preferred).

Qualifications

• Maintains BLS Certification.
• Ability to work independently and multitask.
• Demonstrates good professional judgment in daily duties.
• Effective oral and written communication skills.
• Working knowledge of training, compliance, and technical principles of medical clinics.
• Irregular work hours and availability for after-hours calls to manage situations.
• Travel required.
• Valid driver’s license and satisfactory Motor Vehicle Record (MVR).

Benefits

• Competitive pay.
• Comprehensive benefits, including Medical, Dental, and Vision.
• Paid Time Off and Holiday Pay.
• 401(k) plan with company safe harbor contribution.