Clinical Practice Assistant – Medical Infusion

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Provides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations.

About The Role

Join a small, collaborative medical infusion team providing care to adults managing a range of chronic health conditions. As a Clinical Practice Assistant, you will combine hands-on patient support with scheduling and front desk responsibilities. You will welcome patients, obtain weights and vital signs, support nurses on the infusion unit, and help coordinate each patient’s visit.

Responsibilities

• Welcome patients and assist with check-in
• Escort patients to the infusion area
• Obtain and document patient weights and vital signs
• Remove IVs as directed by the nursing team
• Assist with patient transfers when needed
• Communicate patient needs and relevant information to nurses
• Schedule appointments, diagnostic services, and laboratory testing
• Register patients and verify demographic and insurance information
• Collect co-payments and support billing documentation
• Coordinate referrals, prior authorizations, and pre-certifications
• Prepare schedules, patient charts, and other required documents
• Maintain patient confidentiality and communicate professionally by phone and in person

Requirements

• High School diploma or GED required
• 0-1 years related work experience required
• Basic familiarity with computers and ability to navigate at a basic level within web-based applications
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation

Who You’ll Work With

You will work alongside:

• Nurses
• Medical assistants
• Pharmacists
• Scheduling and front desk staff

What Success Looks Like

You will be successful in this role if you are:

• Warm, professional, and comfortable working directly with patients
• Motivated and committed to learning
• Able to balance clinical and administrative responsibilities
• Organized and attentive to detail
• Comfortable working as part of a close, collaborative team
• Dependable and able to meet the rotating Saturday requirement
• Interested in developing your healthcare skills

Why Join This Team?

You will join a close-knit infusion team where nurses, medical assistants, and pharmacists work collaboratively. The unit includes experienced, long-term medical assistants who can provide day-to-day guidance and mentorship. This opportunity offers exposure to infusion medicine, meaningful patient relationships, and experience supporting people who regularly return for treatment as part of managing chronic conditions.

Pay

The pay range for this position is $21.00 - $28.26 per hour. Actual compensation is determined based on several factors, including seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices.

Schedule

• 24 hours per week
• Three 8-hour shifts
• Rotating Saturdays, approximately two per month
• Exact daily hours to be confirmed

Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.