Clinical Patient Navigator (Part-Time)

About the role

The Patient Navigator at Healogics plays a crucial role in managing various front office functions and assisting the staff of the Wound Care Center. This position requires a strong commitment to providing excellent service and ensuring the smooth operation of the outpatient wound care center.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Works and schedules for providers, according to the care continuum model.
• Obtains and verifies patient insurance information, pre-certifications, and pre-authorizations for services and enters data in appropriate databases.
• Collections and enters patient charges in databases. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Schedules ancillary testing with other hospital departments. Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Requirements

Required Education, Experience And Credentials:

• A high school diploma or GED.
• An associate’s degree preferred.
• At least two (2) or more years of office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Preferred Knowledge, Skills And Abilities:

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal and communication skills, both orally and in writing.
• Organization and time-management skills.
• Basic math skills.
• Attention to details.
• Ability to maintain confidentiality.
• Ability to work in a fast-paced environment and to work on multiple projects at the same time.
• Ability to work with others and in a team environment.

Physical Demands:

• Being in a stationary position for extended periods of time (4 hours or more).
• Viewing computer screen for extended periods of time (4 hours or more).
• Keying frequently on a computer for 4 hours or more.
• Reading.
• Communicating.
• Detecting sounds by ear.
• Close, distance and peripheral vision.
• Lifting/moving items up to 75 pounds with equipment assistance.
• Bending/stooping.
• Writing.

Work Environment:

• Patient care environment.

Pay

The hourly rate for this position generally ranges between $19.69-$24.20 per hour, based on potential employee qualifications such as education, experience, geography, and operational needs. If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub.”