Clinical Ops Supervisor-CT/MRI

Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer.

About the role

Responsible for managing, supervising and coordinating the activities of the MRI & CT departments in order to institute and maintain the highest quality images protocols under the direction and supervision of the attending radiologist. Ability to perform MRI or CT exams of selected portions of the human anatomy, under the direction of radiologists. Provides QA oversight for MRI & CT departments. Performs the duties of the supervisor while following the guidelines outlined in the Service expectations policy.

Responsibilities

• Demonstrates competence to provide developmentally appropriate care/treatment for the following patient populations: Infant (Birth to 1 year), Child (1 year through 12 years), Adolescent (13 years through 17 years), Adult (18 years to 65 years), Geriatric (over 65 years).
• Provides leadership and supervision of the assigned staff to provide for production of high quality images and excellent patient care.
• Collects department statistical exam information.
• Actively seeks ways to control costs without compromising patient safety, quality of care or the services delivered.
• Maintains ACR accreditation on all MRI & CT scanners and assists Physicist with yearly QA testing.
• Ensures QC is maintained according to ACR standards.
• Performs audits of exams for quality improvement analysis and reports findings to Medical Director and Director of Imaging Services.
• Ensures that the MRI & CT departments are compliant with all regulatory requirements to include ACR, DNV and DHEC and maintains readiness for successful inspection.
• Maintains departmental protocol book along with the radiologist, ensuring it is reviewed and up to date.
• Creates and manages the staffing schedule to include vacations and time off requests, and ensures the department is staffed as needed.
• Reports and documents problems relating to staffing, morale, work methods, and procedures in consultation with the Director of Imaging Services, and Human Resources when applicable.
• Monitors condition, care, and maintenance of department equipment. Maintains documentation of problems, response time of service, and completion of repair.
• Maintains Kronos time recording and entry.
• Assists with interviewing prospective new employees of the MRI & CT department and coordinates new employee orientation.
• Coordinates and supervises personnel, including planning, directing and controlling charge procedures.
• Responsible for disciplinary counseling and documentation, and performs and documents performance evaluations at required intervals.
• Knowledge of proper fire and safety evacuations and ensures staff is educated accordingly.
• Observes condition of patients while in the Department and contacts appropriate personnel when necessary. Recognizes emergency patient conditions and takes appropriate measures.
• Observes staff to ensure they are utilizing universal precautions.
• Provides pertinent information to radiologist, which will contribute to plan of care.
• Ensures that all staff are following the proper protocols when performing all procedures.
• Monitors staff to ensure they are proficient in starting IV’s and injecting contrast.
• Demonstrates knowledge of and can instruct the proper use of the contrast injector systems.
• Demonstrates knowledge of the occurrence reporting system and uses the system to report potential patient safety issues.
• Assists radiologists with biopsies and specialty procedures requiring aseptic techniques.
• Initiates patient charging for procedures, intravenous contrast and other supplies.
• Coordinates activities of the Department with those of other departments to ensure efficient and optimum services for patient care.
• Maintains cleanliness of Department and equipment.
• Performs and delegates all other duties as assigned by authorized personnel or as required in an emergency, e.g., fire or disaster.
• Assists in the development of standards for MRI & CT safety to the public to assure safety and awareness.
• Maintains awareness of current issues in MRI & CT safety for staff and patients.
• Assures that protocols meet existing MRI & CT safety standards.
• Practices and implements good service excellence at all times, showing care and concern for patients and relieving patient anxiety during procedures.
• Monitors supplies and orders items as needed.
• Ensures that all required safety standards are met, including knowledge of ACR guidelines regarding Zones of Safety in an MRI suite and correct emergency shutdown procedures.
• Supervises clerical work performed in departments and maintains department records and documents in an organized system.
• Ensures that hospital and departmental policy and procedures are known and followed by personnel.
• Makes appropriate decisions based on judgment within the scope of their ability on technical or patient-related problems and notifies the appropriate personnel.
• Demonstrates proficiency in starting IV’s and injecting contrast for certain procedures.
• Participates in departmental and organization process improvement initiatives to improve patient satisfaction, offering suggestions for improvement and implementing change.
• Monitors Press Ganey scores and keeps staff informed.
• Observes staff to ensure the highest expected level of care is maintained.
• Participates and attends departmental and committee meetings.

Requirements

• Minimum Education: Associate Degree in health-related field; Graduate of an AMA-approved School of Radiologic Technology.
• Minimum Years of Experience: 5 years of successful work experience in Magnetic Resonance Imaging, Computed Tomography or a combination of both modalities.
• Required Certifications/Licensure: Certification by the American Registry of Radiologic Technology in Magnetic Resonance Imaging (ARRT, MR) or Computed Tomography; Current CPR certification or must be obtained within 90 days of hire.
• Required Training: Proficiency in venipuncture.

Benefits

• Day ONE medical, dental, and life insurance benefits.
• Health care and dependent care flexible spending accounts (FSAs).
• 403(b) match plan: Employer matches dollar for dollar up to 6%.
• Employer-paid life insurance equal to 1x salary; option to elect supplemental life insurance up to 3x salary with low-cost premiums.
• Adoption assistance.
• Employer-paid short-term and long-term disability coverage after 90 days of eligible employment.
• Tuition reimbursement.
• Student loan forgiveness.

Schedule

Full-time, day shift with variable hours.