Clinical Operations Support Specialist

About the role

We are seeking a highly organized and detail-oriented Clinical Operations Support Specialist to join our growing healthcare team. Working directly under the Clinical Manager, you will provide operational and administrative support to a team of Respiratory Therapists while serving as a key point of contact for patients and healthcare providers. This role is ideal for someone with healthcare experience who enjoys a combination of patient interaction, clinical documentation, administrative responsibilities, and customer service.

Schedule

Monday–Friday, 8:00 AM – 5:00 PM; full‑time, fully onsite in New Berlin, WI.

Responsibilities

• Answer and manage incoming patient calls professionally and efficiently
• Make outbound calls to patients regarding equipment, testing, and follow‑up needs
• Program and prepare overnight oximetry monitoring units
• Coordinate communication between patients, healthcare providers, and clinical staff
• Maintain and update patient records and clinical documentation
• Assist Respiratory Therapists with administrative and operational support
• Process and organize clinical paperwork and documentation accurately
• Schedule appointments and coordinate patient services as needed
• Ensure compliance with documentation standards and internal procedures
• Provide exceptional customer service to patients, caregivers, and medical offices

Requirements

• 2+ years of experience in a healthcare or medical environment
• 2+ years of clinical documentation experience
• Strong organizational and multitasking abilities
• Excellent attention to detail and accuracy
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• Dependable with excellent follow‑through and accountability

Work Environment

Fully onsite position in New Berlin, Monday–Friday with no weekends. Professional healthcare office environment with a collaborative and supportive team culture, offering the opportunity to work closely with experienced clinical professionals.

Why Join Us

This position was created due to an internal promotion, providing an excellent opportunity to join a stable and growing team. You’ll play a vital role in supporting patient care, assisting respiratory professionals, and contributing to an organization dedicated to improving patient outcomes.

Job Type & Location

Contract‑to‑hire position based in New Berlin, WI.

Pay

The pay range for this position is $20.00 – $21.00/hr. Individual compensation offered within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Benefits

If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre‑tax and Roth post‑tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 31, 2026.