Clinical Operations Supervisor

Primary Responsibilities

• Provide supervision to department staff, works independently and collaborate with Physician and RN leadership on relevant clinical issues
• Recruit and retain talented staff and ensure proper training, resource allocation and develop standards to monitor and evaluate staff performance
• Implement and maintain clinical and business policies and procedures
• Ensures patient satisfaction within the clinic sites and resolves patient issues
• Ensure strict adherence to policies/procedures related to clinical compliance, Standard Work development and maintenance, etc.
• Analyze monthly metrics relating to patient satisfaction, access and achievement of quality goals and objectives; develop and implement operational changes based on metrics
• Monitor, manage and ensure that provider and clinic empanelment is accurate
• Educate staff and providers on monthly metrics, glide paths, goals and areas for improvements
• Contribute to the development of short and long-term business planning, then ensure plans are executed
• Achievement of clinical and business compliance and licensures for labs, staff and requirements for regulatory compliance
• Safety functions in clinics and ensures completion of safety training and proper orientation for new employees
• Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit
• Supervision of medical assistant staff in clinic setting

Required Qualifications

• 2+ years of clinical staff management experience; 1+ years in a healthcare organization
• Knowledge of organization policies and procedures, computer applications, including intermediate to advanced Microsoft Word and Excel skills
• Medical supply management and performance management techniques and practices
• Knowledge of ICD-10 and CPT coding
• Driver's License and access to a reliable transportation

Preferred Qualifications

• Experience working with Medicare advantage care population
• Experience with HEDIS quality Reports
• Medical Assistant experience
• Value based care contract experience and HEDIS measures
• Understanding of patient rooming workflows, referrals, and provider task support
• Proven excellent leadership skills to include solid communication (written and verbal) and interpersonal skills
• Proven ability to gather, analyze and evaluate data of patient satisfaction
• Proven ability to work independently, lead and motivate staff

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.