Clinical Operations Specialist - Bilingual English/Spanish

About the role

The Clinical Operations Specialist at Mia Aesthetics supports the smooth operation of our plastic surgery services. This role involves a variety of tasks including administrative duties, billing, appointment management, and pre-operative preparations.

Responsibilities

• Performs clerical and administrative roles to support operations
• Charges and collects all payments for surgeries, accessories, and merchandise
• Generates daily invoices and processes collection transactions to balance end-of-day
• Confirms surgical patient appointments via phone and written communication
• Informs the clinical team of the daily surgery schedule
• Takes pre-operative photos and processes electronic prescriptions for doctors
• In charge of preliminary physical tests such as vitals needed the day before all surgeries
• Verifies paperwork - patient labs, intake information, and consents have been completed prior to the scheduled surgery date
• Tracks inventory for surgical and clinical accessories/supplies for designated department
• Performs other duties as assigned

Requirements

• GED or High School Diploma
• Enjoys working with a high sense of urgency
• Strong customer service skills
• Strong verbal and written communication skills
• Strong computer skills
• Bilingual in English and Spanish

Qualifications

• None specified

Skills

• Administrative skills
• Customer service skills
• Computer skills
• Communication skills
• Urgency-driven work ethic

Benefits

• On-the-job training
• Professional development opportunities
• Opportunities for advancement
• Benefit offerings

Pay

N/A

Schedule

Rotating shifts M-F