Clinical Operations Manager - Upstate New York

About the role

VIVO Infusion, LLC is looking for a dynamic Clinical Operations Manager with a passion for team building, leadership, and quality patient care to support regional growth in the Upstate New York area. The area Clinic Manager will support clinics in the region both in person and remotely, overseeing all patient care activities and daily clinical operations while ensuring a safe, efficient environment and adhering to budgetary expectations and regulatory functions as outlined by State, Federal, JCAHO, additional accreditation agencies, and Vivo company policies. The role requires a current TX State Nursing or Advanced Practitioner License and a strong background in leading clinical teams. The work environment includes regular exposure to moving mechanical parts (medical equipment), fumes or airborne particles, moderate noise, and requires close vision, color differentiation, distance vision, peripheral vision, depth perception, ability to adjust focus, standing, walking, talking, hearing, smelling, excellent visual acuity, manual dexterity, and frequent use of hands, arms, sitting, stooping, kneeling, bending, crouching, or crawling, with possible use of safety equipment and PPE. Vivo Infusion is a national company with locations in 15 states, committed to providing high-quality patient care, building relationships with referring providers, and nurturing a culture of safety and excellence, having earned The Gold Seal of Approval® from The Joint Commission.

Responsibilities

• Oversees and manages patient care and clinical operations within assigned regional locations.
• Upholds company policies, procedures, mission, values, and expectations.
• Executes protocols and quality initiatives to improve clinical outcomes and patient experience of care.
• Directly oversees teams of Advanced Practitioners, Registered Nurses, Medical Assistants, Administrative Assistants, and other clinical staff licensed and unlicensed.
• Responsible for directly managing all team members, including holding consistent 1:1s, creating and upholding specific measurable goals, hiring, termination, evaluations, disciplinary process, documentation, and reporting within Vivo Company policy.
• Develops and maintains effective communication and working relationships with external community partners, resources, staff, co-workers, physicians, and patients.
• Budget management: Oversees labor costs and supply utilization.
• Leads, coordinates, supervises, monitors, delegates, and documents all aspects of patient care activities.
• Collaborates across departments and with all disciplines, utilizing internal and external resources to provide optimal patient care.
• Ensures and coordinates training, growth, and development opportunities for all clinical team members.
• Evaluates needs, develops, and upholds processes, policies, and procedures in accordance with industry standards, and JCAHO and/or other accreditation agency standards.
• Responsible for the delivery of services to patients, ensuring compliance in the performance of all aspects of patient care in accordance with Vivo company policies and procedures, accreditation agencies, and State and Federal guidelines.
• Manages patient and staff schedules to ensure optimal staff-to-patient ratios in accordance with the clinical census, operational goals, and regulations set forth by State and Federal agencies.
• Serves as a member of the Quality Committee and infusion center Governing Body in conjunction with the Medical Director.
• Acts as the Infection Control Manager of the infusion centers’ infection control surveillance activities.
• Manage and ensure appropriate documentation of nursing and Advanced Practice Provider processes, assessments and plans of care, admission and monthly documentation is complete, and patients’ medical records are maintained in accordance with Company policy and regulatory agency requirements.
• Schedules center audits including quality, medical records, fire & safety, and emergency preparedness; delegates to appropriate personnel as needed.
• Implements patient and staff satisfaction surveys and reports results to Quality Committee.
• Completes reporting in a timely manner, including but not limited to payroll, census, drug inventory log, and quality.
• Reviews and approves clinic invoices, and direct report expense reports; performs and/or oversees the completion of all required month-end reporting.
• Reviews billing and inventory reports daily to ensure all utilized drug is billed appropriately.

Qualifications

Must be a Registered Nurse. Current and unencumbered State Nursing or Advanced Practitioner