Clinical Operations Manager (BSN)

About the role

This role sits at the center of our healthcare operations, supporting teams across the Stephen Klein Wellness Center, Pathways, Hub of Hope, and our Mobile and Street Medicine programs. You will influence team performance, patient outcomes, and the overall care experience across multiple programs that serve the community every day.

Responsibilities

• Lead and support nurses and medical assistants while partnering closely with the Operations Manager and Practice Managers to keep care delivery running smoothly across all sites.
• Build schedules that ensure coverage, strengthen workflows, and hold teams accountable to high standards of care and compliance.
• Directly supervise key clinical leaders, conduct performance evaluations, and foster a team culture grounded in collaboration and accountability.
• Oversee the Intensive Nurse Care Management Program, working alongside department directors to set goals, track outcomes, and drive results.
• Review clinical incidents, contribute to quality improvement efforts, and help advance Patient Centered Medical Home standards.
• Serve as a central point of coordination across medical, behavioral health, dental, pharmacy, and external partners to ensure patients receive seamless, connected care.
• Step into clinical support as needed, including triage, vaccine clinics, and patient care coordination.

Requirements

• BSN and active RN license in Pennsylvania
• 5+ years of experience as a nurse care manager
• 3+ years of supervisory experience
• Current BLS certification

Qualifications

• Familiarity with trauma-informed care, person-centered recovery, and harm reduction models

Skills

• Leadership skills
• Collaboration and accountability
• Team management
• Quality improvement
• Medication management
• Emergency response

Benefits

Project HOME offers a competitive compensation package which includes health, prescription, dental, and vision coverage at minimum cost to our employees, company funded life and disability insurances, paid parental leave, spending accounts, and 401K plan with an employer match. Additionally, we offer generous PTO accruals which include paid sabbatical leave.

Pay

Competitive salary

Schedule

Negotiable based on experience and qualifications