Clinical Operations Manager

About Us

Zest Health is redefining care for the 40M+ Americans with chronic dermatologic conditions like eczema and psoriasis. Through our virtual dermatology clinic, Zest is making care more accessible, effective, and affordable. Join our well-resourced, passionate team as we set the new gold standard for value-based specialty care.

Job Summary

Zest is seeking a Clinical Operations Manager. This individual is an operator who has scaled multi-state clinical infrastructure inside a high-growth organization without sacrificing quality or compliance. You'll own the systems, workflows, and tracking infrastructure that keep our provider network compliant, credentialed, and ready to see patients. This role directly enables Zest's growth sitting at the intersection of network management, quality and compliance.

Core Responsibilities

• Multi-state licensure: managing licensure for MDs, NPs, and PAs across jurisdictions
• Credentialing and privileging: end-to-end credentialing workflows, payer enrollment, and ongoing monitoring
• PC entity management: operational requirements of professional corporation entities across states
• Clinical quality: maintaining and maturing quality programs; audit readiness; payer and partner requirements
• Clinical hiring support: partnering on recruiting and onboarding clinical team members; ensuring new providers are operationally ready to see patients
• Partnership readiness: provider and entity readiness for on-time partnership implementation

Qualifications

• 3-5 years in clinical operations, credentialing, or provider operations — ideally in a multi-state telehealth, value-based care, or digital health environment
• Experience at a seed-to-Series A company
• Direct experience scaling licensure and credentialing for MDs, NPs, and PAs simultaneously
• Familiarity with PC entity structures and the operational requirements that come with them
• Detail-oriented, systems thinker who can build a process, document it, and actually get people to follow it

What This Is Not

• Not hospital credentialing
• Not a generalist ops role
• We need direct experience scaling multi-state licensure and credentialing — not transferable experience from a different domain

Benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected basis, in accordance with applicable law.