Clinical Operations Manager

US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia.

Responsibilities

• Oversee clinical operations and clinical support staff of assigned practice(s)
• Ensure smooth efficient operations and communication with providers, support associates and patients, as well as corporate departments and market leadership
• Monitor performance of clinical team to ensure accuracy, efficiency, optimal patient flow and patient satisfaction
• Coordinate and/or facilitate training of technicians; conduct skill set assessments on all techs upon hire and as scheduled/required throughout the year
• Oversight of clinical support staff hours/lunch/breaks and within scheduled hours
• Monitor all role responsibilities of direct reports
• Ensure excellent customer service; ensure clinical staff is delivering timely check in/out (visit flow), appropriate medical support, care and testing, excellent in person and via phone customer service
• Work with management teams to develop and assist with training needs as they arise
• Oversee and ensure applicable training for all clinical support associates based on roles
• Random auditing of performance in EMR to identify training needs
• Ensure associates model and follow all customer service skills, ophthalmic testing, insurance verification and prior authorizations, and appropriate surgical and follow up appointment scheduling
• Coordinate position need job postings, interview/hire as needed
• Conduct performance reviews and performance plans for direct reports
• Oversee appropriate work performance issues – discipline documentation
• Act as liaison to patients and providers to ensure overall patient satisfaction
• Handle staff and patient complaints
• Coordinate and schedule on site vendors, repairs, and all aspects of the physical buildings for day-to-day operations in conjunction with the Senior/Regional Director of Operation
• Ensure safety training and policies are followed
• Ensure all staff are trained in HIPAA and enforce HIPAA regulatory requirements
• All other responsibilities that may be assigned

Requirements

• Leadership and management skills that support high patient experience standards and the development of the team
• Ability to follow oral and written instructions
• Capable of maintaining high degree of confidentiality
• Strong time management skills that support high performance environment
• Ability to maintain a professional, respectful and courteous work environment

Qualifications

• Associate or bachelor’s degree with an emphasis on business, healthcare administration or related fields (preferred)
• High school graduate, with previous work experience in project management, leadership in healthcare administration, business or related field, or previous equivalent experience in a medical practice
• Technology savvy, with competency in Office Suite and ability to learn software applications as required

Schedule

This is a full-time position located in Ft. Myers, FL. Weekly travel among the regional offices will be required. The work environment is fast-paced, requires strong time management skills and is focused on results-driven leadership.

Benefits

• 401(K) Company Match
• Medical and Dental Insurance
• Vision Benefits
• Flexible Spending Accounts
• Pet Insurance
• Disability Insurance
• Life Insurance
• Continuing Education
• Paid Time Off