Clinical Operations Manager

About the role

The Clinical Operations Manager (COM) leads and is accountable for the clinical operations of service delivery. This role requires consistent coordination with clinical care teams and administrative functions, including understanding and accountability for key performance indicators (KPIs), ensuring timely access to care, maintaining quality clinical delivery, and promoting continuity of care for patients. The COM is responsible for planning, deploying, assessing, and problem-solving activities that support stakeholders, including employees, patients, and families, while fostering strong community relationships and protecting the organization’s reputation for excellence. The COM leads by exemplary professionalism and is responsible for developing and nurturing positive, trust-building, and productive relationships with internal and external stakeholders. This role coordinates communication and collaboration across teams and departments to optimize program outcomes and staff performance, while driving results aligned with the organization’s goals, priorities, and metrics.

Responsibilities

• Lead day-to-day program execution, ensuring safe, efficient, and high-quality service delivery across all functions.
• Oversee staffing, scheduling, and resource allocation to ensure efficient and effective service delivery.
• Maintain accountability for team performance, productivity, and adherence to organizational standards and KPIs.
• Ensure a safe, functional, compliant, and survey-ready environment of care in collaboration with internal support teams.
• Maintain visibility in the program through regular rounding with staff and patients to support engagement, quality, and real-time problem solving.
• As required by program and/or level of care, participate in a rotating on-call schedule, and may need to respond onsite to urgent issues, emergencies, and coverage of critical staffing gaps outside of regular working hours, including nights, weekends, and holidays.
• Lead all aspects of workforce management including hiring, onboarding, training, performance management, and staff development.
• Provide clinical and/or operational supervision, as appropriate, in alignment with regulatory and licensure requirements, including regular direct