Clinical Operations Manager

About the role

The Clinical Operations Manager oversees and supports a team of clinical care professionals in delivering high-quality care management services. Reporting to the Director of Clinical Operations, this role works cross-functionally with various teams to ensure high performance, quality outcomes, and strong patient engagement.

Responsibilities

• Oversee hiring, onboarding, training, performance management, and direct management of a team of RNs, LPNs, CMAs, and Clinical Care Coordinators.
• Support care team members in managing triage, care coordination, and clinical interventions, and manage staff schedules, workload distribution, and clinical escalations.
• Ensure consistent and high-quality delivery of care management services aligned with Advanced Primary Care Model (APCM) protocols, value-based care goals, and regulatory requirements.
• Monitor and report on key team metrics including outreach volume, patient engagement, documentation accuracy, and care plan adherence.
• Identify and implement process improvements that improve patient experience and clinical outcomes.
• Partner with internal teams (Product, Client Success, Service Delivery, and Engineering) to improve workflows and platform usage.
• Support client-facing initiatives, including clinical quality improvement and program implementation initiatives, provider coordination, and performance reviews.

Requirements

• Bachelor's degree in Nursing with an active, unrestricted RN compact license.
• 12+ years of clinical experience, including 1–2 years in a leadership or operations management role.
• Experience managing RNs, LPNs, and CMAs, in ambulatory, chronic care, or value-based care environments, with demonstrated success managing a remote/hybrid team.
• Strong understanding of Care Management, Care Coordination, CCM/APCM workflows, CMS regulations, and quality programs.
• Proficiency in EHR systems (Epic, Cerner, eCW or Veradigm preferred).
• Highly organized with excellent communication, leadership, conflict resolution skills who is tech-savvy and comfortable using digital platforms, analytics dashboards, and communication tools.
• Access to a secure, private at home work environment with secure home internet and ability to travel 20% for team or client meetings.

Preferred requirements

• Masters degree in Nursing, Healthcare Administration, Public Health or Business Administration highly preferred.
• Previous experience managing APCM, CCM, Population Health and/or Value Based Care programs.
• Bilingual (Spanish speaking) a plus.

Benefits

• Competitive compensation based on experience and impact.
• Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost.
• Generous Paid Time Off: up to 35 paid days off each year.
• HSA and FSA account options.
• 401(k) with company match after 6 months of full-time employment.

Work style & logistics

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

Equal Employment Opportunity

Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.