Clinical Operations Coordinator RN RMG Primary Care Full-time Days

About the role

The Clinical Operations Coordinator, RN reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards. This role is responsible for supervising the daily clinical operations of practice sites, supervising clinical support staff, coordinating clinical staff and provider schedules, and performing service recovery as necessary. The Operations Coordinator serves as the clinical lead and subject matter expert at the local level to ensure staff knowledge, competence, and processes align with evidence-based, high-quality patient care.

Under the clinical direction of the Director, Clinical Practice and the administrative direction of the Clinical/Practice Administrator, the Operations Coordinator participates in planning, leading, and organizing activities relating to quality patient care in the practice. Direct clinical patient care is provided less than twenty percent of the time. The Operations Coordinator may oversee multiple sites or departments within RMG.

Responsibilities

• Supervise and direct the office’s clinical support staff, manage workload distribution, and prioritize tasks.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day-to-day office clinical operations within budget guidelines.
• Assist with managing provider schedule templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access, satisfaction, provider productivity, efficiency, and staff productivity.
• Responsible for front-line communication with staff to receive and provide feedback regarding clinical workflow, quality, and productivity.
• Ensure service excellence is delivered and perform service recovery whenever necessary.
• Manage medical-surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring.
• Facilitate and oversee the flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis in coordination with practice leadership.
• Attend and actively participate in leadership meetings.
• Ensure patient dignity and confidentiality are always maintained.
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews and may participate in conducting them.
• Provide one-to-one coaching and mentoring as needed.
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff, and customers; consult with manager for guidance as needed (e.g., complaints, discipline).
• Implement and maintain new policies and procedures created by RMG or department leadership.
• Complete other duties as assigned.

Requirements

• Current state licensure or certification from an accepted accrediting institution in a clinical field.
• BSN or degree completion within two (2) years of hire.
• Licensed registered nurse.
• Minimum of five (5) years of clinical experience.
• Basic Life Support Certification from an American Heart Association accredited source.
• Effective communication and interpersonal skills.

Qualifications (Preferred)

• Two (2) years of experience in an ambulatory clinic practice setting.
• Supervisory experience.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Benefits include:

• Tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

For more details, visit our Benefits section.