Clinical Operations Coordinator - (Remote)

About the role

The Clinical Operations Coordinator serves as a key support resource for multiple assessment programs, including Michigan QRTP and North Dakota PASRR. This role is responsible for coordinating assessment activities, managing referrals, ensuring timely processing of case-related documentation, and facilitating communication among assessors, providers, facilities, and program stakeholders. The Clinical Operations Coordinator plays a critical role in maintaining compliance with program requirements, supporting operational workflows, and providing technical assistance to ensure efficient service delivery.

Essential Duties and Responsibilities

• Research and resolve discrepancies with provider documents
• Review information keyed into the system to verify the accuracy of data
• Monitor data/image quality of scanned documents
• Follow established policies and procedures for index and imaging without deviation
• Maintain confidentiality and security of relevant information

Minimum Requirements

• High school diploma, GED, or equivalent required
• 0-2 years of relevant experience required
• Minimum 2–3 years of experience in a call center environment or in an administrative role
• Proficiency in Microsoft Office applications
• Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
• Strong ability to multitask and manage competing priorities effectively

Preferred Qualifications

• Residency in the Pacific Standard Time (PST) zone
• Associate degree in Administration, Office Management, Organizational Leadership, or a related field
• Typing speed of 25–50 WPM
• Minimum 2–3 years of scheduling experience
• Proficiency in Smartsheet, Genesys and SharePoint
• Prior experience handling inbound and outbound calls
• Strong critical-thinking and problem-solving skills
• Excellent written and verbal communication skills with a strong customer service orientation
• Demonstrated organizational skills with strong attention to detail and ability to manage administrative tasks
• Ability to remain adaptable and task-focused in a fast-paced environment

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
• Private and secure workspace

Benefits

• Work/Life Balance Support - Flexibility tailored to your needs
• Competitive Compensation - Bonuses based on performance included
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions
• Tuition Reimbursement - Invest in your ongoing education and development
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
• Professional Development Opportunities - Participate in training programs, workshops, and conferences
• Licensures and Certifications - Maximus assumes the expenses associated with renewing licenses and certifications for its employees

Pay

Minimum Salary $18.00 / Maximum Salary $22.00