Clinical Operations Analyst

About the role

The Clinical Operations Analyst plays a critical role in supporting and enhancing clinical operations by analyzing data, coordinating initiatives, improving processes, and facilitating communication across teams. This position partners closely with clinicians, operational leaders, and cross-functional departments to identify opportunities for improvement, support strategic initiatives, and provide leadership with meaningful insights that drive business decisions.

Responsibilities

• Analyze clinical and operational data to identify trends, findings, risks, and opportunities for improvement.
• Develop and deliver routine and ad hoc reports for clinical leadership.
• Track key performance indicators (KPIs) and provide actionable insights that support data-driven decision-making.
• Review data for accuracy and help ensure reporting integrity and reliability.
• Prepare executive-level presentations, project updates, and stakeholder communications.
• Provide recommendations that support organizational and clinical objectives.
• Evaluate clinical workflows and operational processes to identify efficiency improvements.
• Support implementation of new processes, tools, and operational initiatives.
• Participate in User Acceptance Testing (UAT) and validation activities for clinical system enhancements and implementations.
• Assess system effectiveness and recommend process or workflow improvements.
• Create and update documentation that supports onboarding, training, and operational excellence.
• Carefully coordinate initiatives, monitor progress, and identify potential risks or delays.
• Recommend solutions and mitigation strategies to support successful project outcomes.
• Facilitate meetings, project discussions, and regular stakeholder touchpoints.
• Serve as a liaison between clinical teams and operational leadership.
• Provide consultative support and guidance to clinicians and business partners.
• Foster collaboration across departments to ensure alignment on goals and initiatives.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Risk Management, or a related field, or an equivalent combination of education and experience.
• Minimum of 2 years of experience in healthcare operations, compliance, oversight, analytics, or a related environment.
• Knowledge of State Medicaid programs.
• Strong analytical skills with the ability to interpret data and identify trends, opportunities, and areas for improvement.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to exercise independent judgment and influence stakeholders without direct authority.
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word.
• Strong critical thinking and problem-solving abilities.

Preferred Qualifications

• Dental industry experience.
• Knowledge of CDT dental procedure codes.
• Experience creating presentations for executive and senior leadership audiences.
• Project management experience.
• Experience supporting clinical operations or healthcare process improvement initiatives.

Benefits

At Liberty Dental Plan, you'll have the opportunity to contribute to meaningful initiatives that support clinical quality, operational efficiency, and improved healthcare outcomes. You'll partner with leaders across the organization, gain visibility into strategic initiatives, and play an important role in driving data-informed decisions that make a lasting impact.

Pay

$75,000 - $88,000 salary, not including fringe benefits or potential bonuses.

Schedule

This is a full-time remote position.