Clinical Office Assistant PRN

Job Summary

Provide customer-focused service and support to patient flow in a unit based. This position may be responsible for a variety of duties based on the operations of department, including:

• Patient registration
• Patient scheduling
• Patient billing
• Auxiliary pre-certification if applicable (collect insurance information; receipt of co-pays or bill payments)
• Medical records retrieval, release, or collection
• Data entry
• Answering phones

Job Duties

Multi-task Role of Customer Service, Registration, Scheduling, and may assist with Pre-Certification:

• Provide courteous, respectful, and helpful service to patients, visitors, staff, and physicians seeking information and/or treatment: office, phone, email communications.
• Responsible for the patient registration process (check in and check out) for a unit or department.
• Assist patients with forms obtaining all necessary insurance information and signatures as needed.
• May assist in pre-certification and/consent for services and billing.
• May collect co-pay/co-insurance/deductible based on insurance plan(s).
• Accurately completes or assures completion of registration process and facilitates revenue enhancement through insurance verification, pre-authorization, verification of medical necessity and follow up of denials.
• Obtains treatment authorization(s).
• May collect patient co-pays, co-insurance, and/or deductible and follow up with insurance companies for payment, enter patient charges, and maintain monthly/quarterly record statistics, and code services/ procedures for charge reconciliation purposes.
• Coordination Of Patient Information And Clerical Services
• Answer and coordinate multiple phones lines, assist patients with questions and problems, and accepting/relaying messages.
• Relay messages to appropriate staff in order to facilitate communication and assure quality of care.
• Support co-workers in operational functions of the office including: front desk coverage, answering phones, running errands, and transporting patients.
• Prepares correspondence, memos, reports, minutes, and letters.
• Position may require data entry into multiple databases.
• Customer Service & Problem Resolution
• Resolve routine patient problems and complaints on a timely basis.
• Handles conflict with customers constructively and appropriately.
• Initiate further follow-up with appropriate staff member(s).
• Medical Records
• Perform medical records tasks timely and accurately including: chart retrieval, storage, filing, and scanning in correct location of EMR.
• Cover appropriate computer downtime procedures for clinical documentation.
• Coordinate scanning and storage of medical records
• Other
• Performs other duties as assigned.
• Maintains work area in a neat and clean manner.
• Ensure supplies and materials are available as needed

Minimum Requirements

• Education, Credentials, Licenses: High school graduate or GED
• Specialized Knowledge: Medical terminology, Computer fluency/literacy, Communication skills (verbal and written), Maintain patient confidentiality, Organization and prioritization skills
• Kind And Length Of Experience: 1 year of experience in an office front desk type role, healthcare registration, scheduling or other patient-facing healthcare positions.
• FLSA Status: Non-Exempt