Clinical Office Assistant - Medical Oncology Clinic

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

About the Role

The Clinical Office Assistant provides customer-focused service and support to patient flow in a unit-based role within our Medical Oncology Clinic. This position may be responsible for a variety of duties based on department operations.

Responsibilities

• Patient registration and scheduling
• Patient billing and assisting with pre-certification (collect insurance information, receipt of co-pays or bill payments)
• Medical records retrieval, release, or collection
• Data entry and answering phones
• Routine problem resolution and assistance with patient flow coordination
• Initiation of follow-up with appropriate staff as needed
• Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality (e.g., HIPAA laws)
• Demonstrates respect, dignity, kindness, and empathy in each encounter with patients, families, visitors, and employees regardless of cultural background

Requirements

• High school graduate or GED
• 1 year of experience in an office front desk role, healthcare registration, scheduling, or other patient-facing healthcare positions

Qualifications

• Knowledge of medical terminology
• Computer fluency/literacy
• Strong communication skills (verbal and written)
• Ability to maintain patient confidentiality
• Organization and prioritization skills

Schedule

Full-Time – 40 hours/week, 1st shift, 7:00 AM–5:30 PM, 4 days a week.

FLSA Status: Non-Exempt